I became employed by Ocwen on march and previously had experience in the banking industry I had never seen such an unprofessional management at Ocwen.
Since i first started working there i found that they are all about promises but never follow through. Let me tell you my super experience with a supervisor from hell.
I was constanly harras by this supervisor in the collection dept 30 plus you should know who she is they called her lucifer, that's how goog she is and still is, this person had several complaints from employees and customers and other team leaders about her attitude and treatment to other people.
She still works there and nobody has done anything about her. She is a very vicious person and likes to create stories to her people.
I am a single mom and I was in her team too, and from the first time she saw me, she started giving me a lot of problems she never sat down to help me or gave me any advice about my work.
I let her know from the beginning that I didn't have anybody to take care of my kids when they were sick because their father didn't want to help.
Also she knew I had a lot of court dates because of my ex-husband for mediation, she knew what i was going through her words were (we will work on it when the time comes, don't worry about it i will help you).
She never kept her word, on March she called me in the office with another supervisor telling me that she is giving me a warning because i was taking too many unexcused days.
Every time I requested days off she said she would, then she counted the days as pto excused time off, I always provided her with doctors excused and court hearings dates and after all this she will still counted as an unexcused pto.
I know that she had favoritism with other people that came in late every day and were never at their desk, but she didn't do anything because we know that after work hours they would party together drinking and dancing as friends,
Rules are meant to be for every one in the workplace not special treatment for the ones that she hang out with her.
This to me is very disgusting and unprofessional.
In May of a co-worker of mine told me to watch out because she heard her supervisor talking with this person to please fire me after being moved to her team.
She was convincing her to fire me because of absences, but I concluded that she is retaliating against me because in May of she called the manager of our collection dept 30 plus and she didn't tell him what it was about.
My manager asked me what happen, I explained to him everything about my situation with schedules, and my children.
The reason why I previously went to him is because she didn't want to moved a day of work for one hour so that i could be able to assist in my son's kindergarden teachers meeting day.
He asked her why she couldn't change an hour so that i can leave and hour early and it was because she didn't want to lose her bonus for the month. (talk about caring)
She was very upset in May because everything back fired on her. Her boss told me he was going to change my schedule, from 8:30 to 5:30 so I can go pick up my children early, no working weekends because of day care also on fridays work until 3:00pm.
I agreed because I was very sad with the situation. She never took the time to help me, instead she was trying to get me fire.
He said I was a good worker and he knew I had a good attitude towards my work, eventhough i was going through a lot.
He sd I am going to help you Carmen don't worry, and I worked for a month and a half with no problems and was always on time.
But in june 10, my new supervisor influenced by her, called me to human resources to fire me because I used too many unexcused sick days.
I didn't say anything because I was expecting this since she was mad that her boss let her down by helping me, but that's not all.
After 3 months of taking unemployment benefits they are saying that i had a problem with misconduct, which i don't understand where they are getting this information, the alleged that i broke company policies for taking unplanned pto days.
But how sarcastic is this on my last check that I received dated 6/21/02 had overtime paid 14.25 hrs and (pto paid 15.08 hrs), HELLO! How stupid this people are didn't she sd that I didn't have no more unplaned pto?
These people are a bunch of liars the only person decent there is my ex-manager, the only person that really care about my situation and I am very thankful for all he did for me and my children.
I am still unemployed trying to find a job but unfortunately companies are laying off instead of hiring.
But guess what? Now Ocwen wants to cancel my benefits because they can pay all the employees that Ocwen keeps firing.
What really happens is, that this company is moving to India by december and they want to save money, also they have so many law suits from customers because of their treatment and rip-off practices.
They have over 1.5 billion in recovery, and that's why they want to save money by lying to the unemployment office and putting complaints about employees that worked for them and want to get away with it because we are in Florida. (no way Jose!)
We have rights and any employee whose not working there or have had any situation similar or a situation with ocwen please contact me for a complaint with EEOC, and have them investigate and hopefully make them pay for pain and suffering they have cause to our families.
Thank you for your time, but I am very frustrated. I know how the customers feel about Ocwen now. It is true because i experienced it on my own, (imagine you think that if they don't care about customers, you think they care about employees, not really).
Carmen
Orlando, Florida
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