I had to get a new prepaid Mastercard because I filed a dispute on my statement. They canceled the card I had and told me it would be five to seven working days until I got a new one. I tried to transfer my funds into another account and was told I could not. I asked if I canceled the account how long it would take to get my money back and was told 90 days. I asked them to reactivate my old card and they said they could not do it. This is the third time this has happened, that I had to get a new card. Each time they charge me a fee for the card. If I wanted the card faster I would have had to pay thirty dollars to have it Fed Ex'd overnight. I also used their bill pay to pay my electric bill and once they payed it but have not payed the one I scheduled for the fourteenth of February. This is supposed to be a checking account so why aren't they treating it as one? Now I don't know about you but as a single parent I can't go a week without money but since my money is being held captive by this Bank I will have to find a way. The account will be closed as soon as I get my card and can withdraw all my money. I would advise anyone not to use this service.
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