January 3rd i checked my bank first thing in the morning and it shows that there's a myaccess 8004180776 deduction for $149.00 for my checking account and right away i called that phone # and spoke with kenneth to cancel it and per kenneth he needs to send a letter to me so i can cancelled it and when i ask him why did they took a money to my account and he said that because i signed online and i said i don't remember anything and he said ok will send you the letter and sent it back to me and signed with the attachement of my bank statement which is after 3 days i got the letter and send it by mail the same day and i called the dcd consumer trust fund again after a week to check if they received my mail and per kenneth again they got it its just that it takes 30 days for me to wait to have that $149.00 money back and i said ok, i guess i just have to wait. And then january 30th i checked my bank account and it showed that the same company myaccess 8004180776 took another $149.00 for the second time without my permission and approval or even any agreement that i signed or something. So i called the same day january 30th and spoke with andre davis and he said its a company's mistakes and i need to fax my bank statement that shows the charges or deductions which i did faxed it 6times with attachment of my 1st $149.00 deduction and the 2nd $149.00 deduction with a my personal letter to that company informing that they took a money to my checking account without my concern and i need the money back on that day or the next day and i called again and confirmed if they received the faxed and paul stimmon confirmed it that they received it. And he said that they already forwarded it to the accounting department and when i ask paul stimmon how long it takes for me to received that money that they took without my permission he can't even answer anything he just said that it depends to the accounting department and i was like your company took it without my concern, approval and permission thats stealing a money? I can suit your company? And he was like well there's nothing to do it depends to the accounting dept. And again i ask him what is the phone for the accounting? And then he said there's no phone # and now i'm pissed off because they don't know how long it will take me to have the money back for a double $149.00 which total a $299.00
and until now nobody's calling me at all. And for sure i will call again tomorrow i don't how long i will wait on hold as long i will call them over and over again. And maybe my next step is a legal action.
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