Name of Bank: SBI Branch - Darya Ganj New Delhi-110002.
Purpose of Visit: Opening Saving Ac in the Bank and some Investments (Fixed Deposit, and in SBI Mutual funds and SBI Life
Insurance).
Date & Time of visit: 19/01/08- 11:30 am.
When i went to the bank I asked the person who were seating on the customer support counter. I asked him please give me the forms for opening the saving ac. He seemed to reluctant to reply me because he was busy in gossiping with his friend with a cup of tea, i again asked him could you please provide me the forms and details. Then very unwillingly he look at me and asked what you want I said i need the forms and i also want to know to know some details on investments. He replied me come on Monday I don't have forms, and today is no time I asked him what is the working hrs on Saturday he said till 1'o clock i said but right now is 11:45.
Then he replied take the form form guard, after a long marathon of talking finally I manage to got the forms when i come to him again for asking what documents you require and i also need some clarity on investments. He said what documents you have, I asked him what documents your require please tell me he then got anger and replied me you not have the complete documents I am sure i said no I have please tell me what documents you require. Then he said if you have the documents then it will not use because the person who will take this documents is not in his seat and because it is almost 12:00 so the cashier will not take the money as well. His whole behavior now made me very disappointing and sad and I decided I will not invest or open any account in SBI.
But the whole incident make me understand why most of the person like private bank then a government bank and the reason of private banking is growing.
Thanks,
Naveen.
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