I am writing this report to let all of you who have "upheld" Wachovia and the way that they handle accounts, that Wachovia IS unfair and the bank DOES rip it's customers off! I am sure that most of you are employees of the banking institution or are fortunate enought to have a lot of money in there so that the "check card holds" won't effect your accounts.
I am writing as a customer. This is my problem with the bank...
First of all, I put just enough money into my account to cover the transactions that I make. I use cash for everything that I can, for obvious reasons.
On December 31: My Checkbook balance was $211.35. I made a check by phone payment on January 2 for $206.20. That brought my balance to $5.15. I went and made a cash deposit before 2:00 on January 4 which made my balance $25.15. My Netflix for 1/4/07 is $18.14 and I deducted that. My balance was $7.46, which DID overdraw my account by $. 45 cents. I couldn't get to the bank in time, so I knew I would have ONE overdraft/nsf fee of $35.00. Which would make my account $35.45 overdrawn... Fine. I made that mistake.
BUT... When it went through the system at Wachovia this is how they did it...
They did CHECK CARD HOLDS on January 4th for the $18.14 and $7.46... When I made the purchases - which brought my "available balance" to $185.75... Which caused the $206.20 to bounce, which was posting that night. THEN they charged me a $35.00 fee, which made my balance $9.85. THe messed up part is that they didn't pay the two check card transactions... They were holds. Just holds... And it made the other one bounce. THEN, I called on the 7th to their "customer service" dept. To inquire about that. THey gave me a "courtesy" partial refund of the fee which left me with $3.15. I asked him about the other two transactions to make sure that they were getting paid... He said YES but he failed to tell me that I would be charged NSF fees on both of them. BUt then, that night, the check card purchases "went through" and they charged me with the fees.
SO in other words, they let the Check Card holds cause the first payment to bounce and get a fee... But they didn't pay for them. THen, when they did pay them, they charged me the fees...
I should only have been charged ONE NSF fee. NOt three. I am closing my account. This is the worst bank I Have ever dealt with. They informed me that all banks are like this... So in other words...
Every bank in america has figured out a way to screw people over!
They say, "Use a debit card, don't carry cash, it's more secure". THen they take your money.
I hope that there are people out there who understand this. If you have had the same problem. Please speak up!!! Write your experience, too. If we all come together, we can stop the bank (s) from being able to do this to people.
THanks for allowing me to post this complaint and for taking the time to read it.
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