Salesman never came back nor he responded to our requests. Did not give us a copy of the agreement, took us 10 months to get a faxed copy. Salesman brought and install defective equipment (printer cuts off during printing receipt) and they knew about defect, when I called they advise me to pull the paper, manually (?). I could not process credit cards (no receipt= no signature) only process debit. I called and request to fix, never fix equipment. Then they send me a letter said we requested in writing cancellation (A LIE). They assesed (read this) US$16,000 that is SIXTEEN THOUSAND DOLLARS cancellation fees for the reminder of 2 years on a 3 year agreement. We never requested cancellation, we chalenge the existance of any writen request. Five months later they send 2nd cancellation letter, where they aknowledge we did not send any request to them to cancell, in writing, and now they said we called and cancelled by phone. Contract provides for merchant to cancell by writen notice only. This time they reduced the fees to $11,000.00 and they said they can cancell for any reason. The reason is now INACTIVITY they claim. We paid monthly minimum fees, contract has no provisions for"INACTIVITY" only to pay a minimum fee if process less than a set amount per month. Curious enough, they debited our account, electronically, after they cancelled first time, for 6 more months, until they send the second letter in an attempt to cover up this fraudulent charges, by changing the cancellation date and reducing the fees. They placed the amount in collection on our personal credit report, as we personally guaranteed the contract, thy did this without first requesting from our company, in an attempt to pressure us to pay their alleged fees. We are now litigating the issue.
They have an elaborate scam in place, here: An independent company will sign you up, then they pass the contract with them, and they sign you up with a bank out of state, with a provission in the contract you can only litigate in the Bank' state. We are all in California, the bank is in Tenesee.
The collection agency is in Alaska. It will cost a lot to bring all this parties in California. We decided to sue in US Court in Tenesee. Do not let this happen with you.
Giorgian
Los Angeles, California
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