Complaint / Review
Appstar Financial
Byer beware, ripoff, unreliable information given by salesman

Beware of the salesman that comes out to sign you up for Merchant Services. They came out at 6 times, each time I was sooo very busy.

I agreed to move my Merchant Account over to them. When asked to sign the agreement. I stated to my salesman, "now you know I do not have time to read through all this, just tell me the hotspot, the basic information, Now I am trusting you."

He told me nothing about this being a 3 year agreement or that if I chose to get out early it would cost me $450.00

The very first day that we were hooked up with AppStar, we had an American Express charge to process. It was only then we realized we did not have any contact information of any sort. I had know copy of the agreement.

So in this situation, I just contacted my old Merchant since I did have all the information I needed to get to them. We transfered back to them on the first day of the contract with AppStar.

When I received a statement from AppStar Financial, where they were debting my account for monthly fees. I then had a way to contact them. I called Customer Service. They informed me that I would have to write a letter of explaination, with all the information, such as merchant # exc.

I wrote the letter and faxed it in to the Closing Dept. With the number I was given. I asked them to cancel my business with them and return all fees debited to my account, since I had not used them at all.

Next month statement arrives with more fees. I contact the closing dept. Again, told them I had sent the letter as instructed. They acknowledged they had received the fax, but informed me at that time I would have the $450.00 cancellation fee debited from my account immediately for failure to honor the contract.

I would think a company would not the reputation that they are getting from being companies. I believe an exception could be made due to not using them at all. I could understand if it was 6 months down the road.

The Representative was very rude, I asked for her Supervisor, she stated she had know Supervisor. So I asked for a number to reach the CEO. She did not oblige me.

I am writing this in hopes that others do not fall for honest salesman as I did.