In December we got a loan from Beneficial Finance, which included a credit card. At the time told them we wanted the insurance on the loan but not the credit card. After several weeks not receiving the credit card we called and informed them and we actually received the card in January.
In March we used it for an emergency and then they started charging us insurance which put us past the limit so there were over the limit fees. On top of that they held our payments and charged us late fees.
We e-mailed them and called them and after over three months I told them I was not going to pay the insurance since it was an unwanted and unauthorized charge. They then decided to take it off.
Reconcilling my bank statement I discovered that the last check sent to them didn't clear the bank. Also with payment due on the 1st of Oct. And have not received a statement we made a payment electronically. We discovered that the check wasn't credited until 8 days after sending, yes late charge. Also the payment made today, Sept. 27 was recorded as paid on Oct. 1 the due date and they state electronic payments must be made 2 business days before due date.
What did we do, first I told them that no insurance fees, over the limit fees or late fees will be paid. Second we got on on the web and spread the word and now reporting it here.
Tom & Mary
Leper, Pennsylvania
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