I began reviewing my credit report in November and noticed I needed to get in contact with Continental Finance / Bank of Delaware to settle on an account. The last invoice I recieved said the bill was due on 12/6/06. I made my first attempt to contact the company on Monday, December 3. For three (3) hours I called the company trying to resolve the situation since they so promply reported it to the credit companies.
Once I dialed the number, a recording told me to enter the 16 digit credit card number, then the zip code, Each 14 times I did this, the recording came back to tell me the information did not match. I checked my invoice the company sent me, i was entering the exact information they had on the invoi ce.
The next day, I attempted to contact the company, the same thing is occurring. Now, I am very concerned & upset. It is very interesting they can report someone has not paid, however, when an attempt is made to settle the debt, no one can answer the phones.
I then attempted to contact web support, only because when I tried to access my account online, it told me to call the 800 number listed, when I attempted to call, they told me they had to transfer me to customer service, I explained to them that at this time I had been trying to contact them for a week and could not get a live voice. They apologized and told me they heard this alot but could not help me. I found this ridiculous. I then contacted lost & found, they told me the same thing. How can someone settle a debt if the contact numbers listed on the website are just recordings and not other contact information is given.
This company is a total ripoff and has damaged my credit severely! I will not let them get away with this, this is not the last letter they will see from me.
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