I am customer of 5/3rd bank for 3 years. I can't believe they did it to us several times. I will talk about month of november alone let start the first week.
Nov. 5th i was charge $264.00 of verdraft fee. They said they have to pay what is on pending items first. So they took 2 new charges with bigger amounts and leave 8 of the small amt & 8 overdraft.
I called the bank pleaded them to reverse this charges. The mgr said i don't know why they are doing this, i am sorry what i can do is just reverse $66.00.
I always lookup my account in the internet. It is a habit of mine to lookup every morning. Midday, night. Would you believe what i see in that day change at night.
What they do is when you have pending 4 items that day at night misteriously another 2 or more items appear. Something they are holding up & show it when time for them to charge overdraft fee.
Any pending items are deducted on the available balance even charges and i seldom issue check. So whatever came in that day after 5:00pm shld be pd the following date not the same day.
They know direct deposit comes on wednesday so they make sure they can collect that weekend. I noticed on some of the report of consumer that happens to them too in the weekend.
This bank earn their profit back and forth and whoever idea to punish customers like this is inhumane. No mercy for people who depend on pay check to pay check.
Though nov. 5th $66. Oo was reverse as a customer i am not satisfied because i still feel cheated. Then shld had paid the 8 small charges and pay the other new 2 item the ff day.
They know my money comes on wed. So they put back that item and pd it on tues. When in reality the 8 charges where already there since the weekend. New one's that dont show on pending be next.
Ok this happens to us many times and i cannot see right away the way they are cheating us. But this time me and my husband both lookup the system and definitely there is something wrong.
We only stay because of our direct deposit but we will close our account very soon because of all this abuse. If it is realy there is less money in the bank legally they can only charge me 4 times od.
Well, ok one week pass it was ok, because i called them that one of the charges was wrong and at&t will refund the money. So this time they did watch it and no od posted.
Third week nov. 19th 2007 account ok more than $900.00 in the account. Only 6 pending. Come tues nov. 20th account only have $200.00 available. They did all their accounting again.
Nov. 20th our direct deposit was in and they have 10 items charges and 8 again in small amt with overdraft fee. $33.00 x 8=$264.00total. Happy thanks giving. They can have their party.
Meanwhile me and my husband are struggling. This time we want to stopped this murder they are doing. We dont have to suffer and be abuse like this just for being a customer.
I hope somebody out there are reading and understanding this issue. I know they are hip on my account and they will do it again because that's how they get bonusses.
Please somebody help us and other people. They are not lying, they know they had been victims. I believe all of us are ready for class action and fight this ripoff.
We work out of cleveland and our branch where we open the account was in westside evansville, in when we use to live there. We are now back in cleveland but i did not transfer my account.
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