BB&T is making me feel as though I'm crazy and I'm about to say maybe I am. I spoke with a representative at my local office and she can only do so much so it isn't her fault. Also, I have had an account with BB&T since I was a teenager, over 10 years, and I have had no problems whatsoever in the past, I was a satisfied customer. But now, I just want to know where's my money? Am I crazy or has my money been disappearing?
First off I will admit that this is largely my fault for not keeping a closer eye on my account and not keeping up with what I was spending/taking out. So maybe I deserve this. I have been noticing that my statements are showing that I'm taking money out of the ATM along with an extra $20 for each amount taken out.
When I first noticed, I thought well maybe I am doing this so I'll be more careful and not do that next statement time. It seemed as though it was still happening though and more frequently. I thought am I really taking all of this money out of the bank? I began to try to hold on to my receipts to be more sure of what I was doing.
What I began to notice was not only was the $20 odd but the amounts that went along with it were also. For example my statement would show $80 withdrawal followed immediately by $20 withdrawal, same day, same ATM. The problem is that I don't remember taking out the $20 or the $80 to go along with it.
I've been told by my local BB&T representative that either myself or someone else has to be using the card because there is no way that it will just show up on my statement. Someone has to be swiping my card in the ATM. I was told that they can pull the film and have higher up people come in along with police to see who is taking this money and it will cost a lot of money to do this and take a lot of people's time. I was made to feel as though it isn't worth the effort for me to do this because surely I'm taking this money out of the bank or I've authorized someone else to do so, which is illegal. This will lead to me being prosecuted if it is shown that I've done this.
Now I'm dazed and confused. I feel as though I don't have a leg to stand on because surely I can't be singled out among their many, many customers to be the only person to have money disappearing out of their account. A computer can't make such a mistake. I just feel so certain that I'm not taking this money out and my ATM card has definitely been with me only over this last month. So like I said, maybe I'm just crazy. But just in case I'm not and this has happened to someone else or someday it is figured out that I was right, I want to be on record as saying I noticed there was a problem but no one listened.
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