First they increased my interest rate before the promo expired and still to this day wont decrease it and the promo still hasn't expired.
Second, and this is the one that really PISS'S ME OFF. They are suppose to have a soldier and sailor act policy for military members. That is suppose to give solders a lower interest rate of 6%. I asked them what they need from me to qualify and they told me just a copy of my Active duty orders.
So I faxed them a copy of my orders and they told me that it didnt have the info that they need so I sent them about 6 more faxs from my Enlistment contract to my Military ID card. (Thats 100 dollars in phone cards because im in Korea) But they just keep telling me that it wasnt what they needed.
Finally I started calling every day just to get on there nerves and the told me that they review the stuff that I had sent to them and that even thoe I am in the army on active duty that I dont qualify for the policy because I got the card after I joined the army. I mean what the f* is the difference when I got the card? As long as im in the military im a soldier. It shouldnt mater when I got the card.
So then I asked them if I was to get out of the army for one day and then reenlisted would I qualify because im in my timeframe to re-up. But they have never gave me a answer because every time I ask them that they would say that they had to ask there supervisor that is never there. So they tell me that they will call me back when they find out but I never get the call.
I am just so sick of this company because here I am in Korea about to go Afghanistan to fight in a war for these people that I am willing to give my life for but they arent even willing to lower my interest rate a few points.
Sincerely pissed off, James Wesley StettnerUnited States Army KoreaACTIVE
JamesJohnson City, Tennessee
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