I used to be a t-mobile cellphone customer and due to emergency issues I had to go back to my country in March and I produced enough documentary evidence to t-mobile for canceling my phone account without charge. They agreed and waived off the cancellation fee of $200.
Later I came back to US after a short period of time. After 1 year I came to know from my credit report that some company called Plaza associates had kept a collection of $279.64. First I contacted Plaza but they gave me no info!!!
I had to guess and contact T-mobile due to some clue words in my credit report as Plaza never gave me right information. I came to know that T-mobile had wrongly charged me twice and they sent a note to Plaza to remove the collection. It was T-mobile's billing problem and has nothing to do with me.
Though I called Plaza couple of times, every time they would tell me that I owe nothing to them. But I still have a debt in my credit report and they say that they cannot take it out. If they were smart enough to place a "false" derogatory item in my report, why can't they remove it?
I called them at least 10 times and faxed/emailed but I never got a single response back from them. They disown responsibility for their mundane act and have no sense of ownership for introducing false information in my credit file.
I don't know what kind of ethics or standards they have while playing with peoples' lives. I am planning to take legal action against them and hope to do it sooner.
Vivek
HUTCHINSON, Minnesota
U.S.A.
0 comments