Immediately after I enrolled I contacted the E-Merchant division who assists you with setting up your website. They informed me that basicly the free website was garbage (a prepared catalog of low priced merchandise they had picked) and I would need to upgrade if I hoped to be sucessful. This would only cost me another $400 dollars and noone ever did tell me about the 29.95 a month hosting fee for the website. The $214 membership fee and the $400 website was supposedly all I would ever have to pay except for the 44.95 catalog fee anually. Of course if I wished I could get the E-Merchant Deluxe website for only about $2,000.00
15 minutes after I signed up for the membership I found 192 complaints about the company on usacomplaints.com. I attempted to contact my (coach) who had given me an extension that did not even exist. I immediately contacted the company and told them not to charge my credit card, not to send me anything and to cancel my membership immediately. They informed me that my card had already been charged but at a different location. They supposedly have processed my cancelation and refunded the money back to my credit card on the 28th. I have called numerous times since the 19th of Septemeber and they all told me until Friday that the refund was in process.
I called today to complain that the money was still not in my account. They were going to check with the credit card department, but, when she went to check on them, because they were not answering the phone, they had all went to lunch. She said she would talk to them when they got back from lunch and call me back. That was seven hours ago and I have not heard back from her. Yes I did give her the benefit of the doubt (maybe she got busy and forgot) and called her back but she went home for the night.
At this moment the money is not even pending in my account. I'll be calling again in the morning.
I checked, and, until I just filed one, they miraculously have not had a report filed against them with the Better Business Bureau.
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