Usacomplaints.com » Business & Finance » Complaint / Review: Fifth Third Bancorp - Fifth third bank strikes!. #246079

Complaint / Review
Fifth Third Bancorp
Fifth third bank strikes!

I have been with Fifth Third bank since it has taken over Old Kent. I have had my fare share of overdrafts in my time thru Old Kent and now Fifth Third. I was recently informed. I had placed a payroll check into my bank account on a Saturday, and I proceeded to use the funds thru the weekend. When I went online to balance my account as I always do on Monday morning it said that I had a balance of roughly 30 dollars but that I had over drafted my account an that charges were pending.

I persisted to call the customer service hotline to review why I had pending charges I was informed that only 100$ of my deposit was available as of Saturday and that due to my pending charges they were charging my 5 overdraft fees in the tune of 165$. They told me that a notice had been sent in the mail stating the changes to their policies and that everyone was notified. I was never notified by mail, and there were no notifications on my online statement.

So that day I proceeded to get some help by getting an online loan to cover the overdraft fees. The bank told me if it was deposited that night there would be no fees for the pending charges. The next day when I reviewed my online statement I noticed it said I had an available balance of $120 dollars but my ending balance for the day before was a negative $168 dollars. When I called they told me that the pending charges came thru at 12:00 midnight, which is their posting time but the deposit did not go thru until 12:01. They were not willing to work with me at all so I was charged another $165 dollars in fees.

Then to top it all off after they told me that the only way to have access to a deposit in my account is to have cash deposited, so I had my father remove $500 dollars cash from his IRA account at Fifth Third and deposit into my account so that there would be no more screw ups. Minutes after he had deposited the money into my account I checked my online statement it said that between the funds that I had available and the deposit that was made I only had $176 dollars available. They are holding $400 dollars of the funds to verify the deposit.

This is ridiculous. The money was transferred from a Fifth Third bank account and they are going to hold the funds. I am completely fed up with their lies and their poor customer service. I am pulling my bank account with Fifth Third along with my parents. I have spoke with many other individuals who have told me due to the way I have been treated and what has happened they are doing the same. I have a total of 8 people who are pulling their accounts with Fifth Third.

Now I know that 8 people to a large corporation like Fifth Third is very small, But I will continue to warn everyone about my experience with this corporation and warn them to take their business else where.


Offender: Fifth Third Bancorp

Country: USA   State: Ohio   City: Cincinnati
Address: 38 Fountain Square Plz
Phone: 5135345300

Category: Business & Finance

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