I was using a Green Dot card because it was an easy way to send money to my son who was out of state.
At the very least their customer service stinks. Hard to get anyone that speaks English and then their attitude is very bad. They don't want to help and they act like they don't even want to answer the phone.
So this is a 2 part complaint. I rented a moving truck from U-Haul. Paid a CASH deposit but they said I would have to swipe my card for identification. The truck broke down in my driveway. It took 2 weeks for U-Haul to come and get the truck. That's the U-Haul issue.
Green Dot which is a PREPAID card allowed U-Haul to debit almost $900 from my card which left me a negataive balance of $800. When I received my weekly paycheck they instantly removed $800. I called Green Dot and asked them how a prepaid card would allow a merchant to charge me $800 without my permission and put me in such a negative state they said when I swiped my card U-haul opened a credit and charged.
When I disputed the charge (which I had done before) I was told that my dispute could not be processed because my son (the second card holder) did not sign the letter. No other time had he been required to sign. At this point my son was in Iraq and was not available to sign anything. They didn't care. Bottom line I was out $800 for a rental truck that was broken down in my driveway.
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