My mortgage was unfortunately purchased in Oct by Green Tree. The approximate remaining balance was 7000. I did not notice it, but there was an additional amount under the heading "Corporate Advance Balance" in the amount of 13,400. I became aware of this today as I was about to pay off the balance and calling to verify the close out price and shocked when I heard 13k!
After calling customer service I was told that this was additional interest from the previous holder. I called the previous holder and they had no idea what Green Tree was talking about. I have perfect credit and have never missed or been late on a payment during the term of the loan - standard 30 yr fixed with no prepayment penalty.
When I called Green Tree again informing them of this they stated that I still had several years of interest to account for. Huh? Evidently I owe interest for a imaginary loan.
No one in customer service could provide anything in writing and I faxed a writen request for an itemized account of the 13k and where this originated from.
I have also contacted a mortgage attorney and numerous consumer activist shows and organizations including BBB.
Hope to report a resolution soon.
0 comments