Our home, financed by GreenTree, burned down 2 months ago. I purchased the insurance they offered, to be included in each monthly mortgage payment. After the fire, they continued to harrass me for payments, and were completely unsympathetic to the fact that we lost everything, including pets.
I received the insurance check, but after finding out that no one was going to cover the removal of the burned remains, I refuse to sign the check, (two party, they need my signature). They still are calling me on a daily basis, and the cost for the removal of the remains ranges from $3000-8000.
I found a remover for the $3000 and they still refuse to help, saying it is my responsibility, even though they purchased the insurance without that coverage. I do not have that kind of money, so now they are trying to foreclose on the burnt home.
I feel it is their responsibility to take care of this home, and that they are in cohorts with this insurance company. I wish someone would investigate. Why pay for insurance that does nothing but pay-off the loan for GreenTree. The removal of remains should be a required clause!
If you are with GreenTree, do NOT let them purchase the insurance for you and think you will be safe, it is a rip-off!
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