I am having a lot of difficulty getting answers from Bank of Americas customer service staff and their supervisors. Customer Service seems to have no power to fix problems anymore. I get a lot of canned answers when I use their online message service too.
I was wondering if anyone had a mailing address for someone at Bank of America who has real power to help me. I feel if someone in power heard my dilemma they would help me. Basically it's about having the abilty to transfer money into my checking account from outside the bank. I am an internet only customer of theirs who lives 500 miles from the nearest banking center (strangely, we do have BoA non-deposit ATMs in the area so I can get cash out with no fees). Why do I bank with them then you may ask? The banks in my area truly suck. BoA has services my local banks don't offer, a great website and I earn airline miles with my checking accounts debit card.
Well, anyways, I keep a small account at a local bank just to have a place to take paper checks and cash to deposit. On BoA's website you can initiate a transfer from an outside bank. There is 3-day and next day delivery. For some reason you have to earn the right to have the abilty to transfer money in next day. Well, when I do initiate a transfer, the money is deducted from my local bank account the very next business day, but BoA does not credit me this money for another 2 business days. Every single one of my transfers goes through no prob. It's not like I am transfering money in thats not there. I have been using this transfer feature for years now and I never have fit the crazy complicated criteria for having next day transfer rights. I have gotten overdraft fees charged to me because of this. (Yes, overdrafts are my fault and before anyone harps on me about it, I keep a check register that I update daily, but I am human and have made mistakes, I see the overdraft before it will happen but am powerless to deposit money quickly to prevent.)
Well, since so many people have dealt with BoA on this forum for various problems, I thought I would see if anyone had an address for someone at BoA who I could write to about my dilemma, who may actually have the power to help since customer service is powerless. I will probably get turned down but I would at least like to try.
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