Our first request for a refund for no services being provided.
7 March
FROM: The XXXXXXX Partner, Inc.
TO: MPG NYC
SUBJ: Processing Payroll and Business Loan Agreement
This email is to notify you of the following two actions we need to take immediately:
Cancellation of the processing of MPG NYCs Payroll Services.
We had a phone conference on January 10th at 8:00 pm with Ross Eustis at The Tax Club regarding setting up an off-site payroll account. He stated we would need to transfer monies (equity from personal savings) into our business account. We were warned by Ross that the IRS is more likely to audit a company that does not use an off-site payroll system. The next day we received another call from Ross Eustis at The Tax Club regarding setting up an off-site payroll account. After a long discussion we agreed to this with a fee of $850.00/yr. We paid via electronic check from our Wells Fargo Business account. At that time we were advised that a MPG representative would call us for a conference call to setup the payroll system. This was scheduled for February 6th. We called back to reschedule the appointment as Jackie had a prior commitment for that time. The appointment was reset for February 8th at 1100 am. On February 8th we waited an hour for a call from MPG that never occurred. We called them and inquired about the missed meeting. The receptionist that answered the phone said that someone would call us right back for the conference call. About 30 minutes later we received a call lasting less than a minute, informing us that she would be sending us a packet via both email and post. We have to this date never received anything regarding this $850.00 purchase.
While waiting for the above information we had several discus-sions and decided that as no monies were coming in, and there were no employees, other that the two of us, it was absurd to be worrying about a payroll system at this time.
Cancellation of preparation of the Loan Agreement.
We would also like to cancel the loan agreement paperwork that was recommended and ordered with little or no discussion on our part. During a tax conversation with a representative from the Tax Club the advisor said that since we were using personal funds to support the Corporation we had to have a loan agreement with the Corporation and that he would send us paperwork via email regarding this agreement. The cost was $249.99. After reading the form we decided that we could not do this as we did not have the money to put the lump sum it was recommending into the business at this time. We did not complete the form nor do we wish to do so.
We are therefore requesting the return of our monies $1099.99 (Payroll services for $850.00 and Loan Agreement for $249.99) since we want these services cancelled immediately.
[Signature block removed]
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The Tax Club Reply on March 8:
Good Afternoon:
On 2/8 you called regarding your missedpayroll processing call, your appointment was re-routed to another processorwho conducted a payroll processing consultation. You were asked if you hadany questions of which you had none and then you were informed that a payrollimplementation packet would emailed to you within 24 to 48 hours. Yourpayroll implementation packet was emailed to above email address on 2/9. Are you indicating that you did not receive your email? If so, why didyou take so long to notify us?
As an S-Corp, you are required to payyourselves as employees of the company (once you begin to generate income) so apayroll service is necessary.
If you still want to cancel the payrollservice, I will forward your request to the cancellation department for review.
Vital Payroll
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Their March 26 Response to our request
Dear: Jacqueline Morgan,
Thank you for your recent request for cancellation and refund of your Payroll membership.
We appreciate your patience and understanding while we processed your request.
Your membership, per your request, has been cancelled and no further billing will occur.
In regards to your refund request, we have conducted a thorough review of your account. Our review process includes taking into consideration the following factors:
Length of time in Payroll membership
Received Packages for payroll
Services provided
Payroll consultations provided
Utilization of membership services
Account History
After careful review and consideration of all relevant factors, we have determined your account to be ineligible for refund at this time. However since the refund has been denied we can still reinstate the membership because we would like to be able to continue to serve you.
If you have any additional information you would like us to consider, please feel free to contact us by phone at 888-558-6829. We are available to assist you Monday through Friday, 9:30 A.M. To 6:30 P.M. Est. If you would prefer, you may send an email to Client Services at [email protected]. The information will be added to your account notes and a secondary review will be conducted.
Sincerely,
Account Audit Specialist
The Tax Club, Inc.
888-558-6829
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This is a copy of the letter we emailed to The Tax Club today. This is our second request to have this money refunded. We were notified via email that our first request was denied on March 8th
Date: Thursday, June 14
RE: Request for refund of funds second request
To whom it may concern;
This is [Name Removed] with [Company Name Removed] and I am writing to confirm that we have requested a secondary review of our denial to receive a refund for the Payroll Services that we feel was forced on us by Ross Eustis in January. He called us for two straight days pressuring us to buy this service stating that we would most likely be audited by the IRS unless we had an outside payroll service. We felt pressured by him to purchase the service even though we kept telling him that we had made no money since starting the Corporation. After we succumbed to his pressuring we were informed by Ross we would be receiving a conference call to set up the payroll system.
We received a call the end of January setting up the conference call for 6 February. On the 5th of February we realized we were in conflict with a prior commitment and called and changed the meeting to 8 February @ 1100hrs. No call was received by 1130hrs on the 8th so I called MPGNYC and was told someone would get back to me in the next 15 minutes. We were called @ 1140 hrs by a "young lady" who seemed rather frustrated and wanted to know if we had any questions. Not knowing yet what we were getting into, and hoping the documentation they were reportedly sending would help, we said no. Therefore, after verifying our address she told us they would be mailing us a package with all the information. This call lasted 2-3 minutes total.
As of 2 March no postal mail or email information had been received from MPGNYC. Again, remembering that we had made zero dollars in this business venture, had no employees other than ourselves, and had run up a large debt, we decided this was definitely a service we could not afford at this time. I made numerous calls on this date trying to get through to MPGNYC and kept receiving a message that all lines were busy to try again later. When I finally got through I had to leave a message in voice mail regarding my request and asking for a call back. No call back was ever received from MPGNYC so I called them on 7 March. The receptionist who answered said she could cancel the Loan Agreement but did not know anything about refunding the money. She also told me I would have to call the payroll department regarding cancelling the payroll services. I contacted them and was told I needed to send an email to cancel the service and requesting a refund; I did so on 8 March.
On 26 March we received an email with attachment regarding our request for the refund of our monies for a service that was never started. This document stated our account was ineligible for a refund after considering the following factors:
1) Length of time in payroll membership there was no time because it was never started, because we never received any documents so were unable to return any information;
2) Received packages for payroll no packages were ever received either via postal mail or email;
3) Services provided WHAT services, no services have ever been provided;
4) Payroll consultations provided WHAT consultations! We were told information would be sent but never received anything, a phone call verifying our address does not constitute a consultation! ;
5) Utilization of membership services how could we utilize services when we were never informed that anything had been set up? And;
6) Account History how can there be a history when nothing was ever started.
We are requesting a secondary review of this lack of service and a refund of the $849.99 spent. We further request a refund of the $249.99 we paid for the loan agreement that was never established. We did receive a package regarding the loan agreement that we were to read, fill out and return. However, after reading the information we felt we were unable to move ahead with the loan agreement and ask to have it cancelled with a refund of our money.
Your immediate attention to these two items would be greatly appreciated.
Furthermore, I contacted your office @ 888-558-6829 on Monday, 11 June and spoke with the receptionist (Shara) regarding these issues. I also asked her what we needed to do to get a midyear/end of business statement for us to have to file our end of year taxes as we are closing our business. Since she was to call me back yesterday (Tuesday) and it is now 12:30 hrs on Wednesday I am assuming there is no call coming but would still like and answer to the above question.
We have no desire to escalate this matter further; however we feel that we have been defrauded for nearly $ 1,100.00 by your company and want our funds back! Your prompt attention and reply is urgently requested. We are following up this email with a registered postal letter for your records.
[Signature Block Removed]
This company (The Tax Club, Inc.) is very difficult to contact through normal channels, i.E. Phone, email, fax. When you do get through to an operator or office staff they promise to return call after researching your issue and then don't.
We feel this is all part of the Store Online, Tax CLub, Training Solution scam to defraud customers out of thousands of dollars under the promise of earning extra income on the internet. We are also trying to get a refund from Stores Online for the six sites that were purchased but have been told that no refunds will be given in spite of the fact thatwe know that refunds have been given.
Any assistance you can provide is greatly appreciated.
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