I joined the Tax Club on 4/28 after a representative from their company convinced me that it would be more advantageous for me to organize my online business as an S-Corp. Due to complications of running an S-Corp, I felt it was necessary to employ their services to oversee the tax liabilities of my company to avoid legal issues with the IRS. They referred me to an associate company, ACS, to form that S-Corp for me.
Following weeks of delays, confusion as to the status of the forming of my S-Corp by ACS, and no one available to correct the problems, I cancelled the forming of my S-Corp. I in turn then contacted The Tax Club, told them that I was no longer forming my business as an S-Corp and therefore would not require their Tax services. They told me to e-mail them and request my membership be cancelled and give the reasons for cancellation along with the amount I wished to be refunded.
I did as instructed and received a denial of my refund request. They called and told me I should get services for the money I had given them since no refund was forthcoming. I requested a review of my prior year taxes along with a final return prepared for a previous business I was closing. They instructed me to mail previous years taxes to them along with the close out figures for my previous business and they would contact me once they were received for further instructions. I mailed the forms as instructed but never heard from them. When I contacted them they said they were never received. I sent the forms again with the same result. I contacted them again, spoke with Crystal Henry and faxed the information to her at 212-736-9097.
My case was then assigned to a "preparer" who contacted me and said an amended tax form would have to be prepared to close out my business or I could just wait and file it with my taxes this year, which is what I opted to do. He did not do a previous year tax review either. I called later to check the status of my previous year tax review and they had no record of it and none of the previous tax year records I had sent numerous times were there either. I did not feel comfortable entrusting my tax information with a company that cannot even keep track of where my information is and therefore once again requested that my membership be cancelled and my money refunded.
I received a phone call saying they were reviewing my refund request and would get back to me. After repeated phone calls to them to request the status of my refund and none of my calls returned, I again got a standard denial form letter from them.
I called today and was transferred to the billing manager, Vanessa, who told me I was denied my refund. After some discussion about my not receiving any services for my money, she stated after $100 fee for cancellation and several other fees I would be entitled to a refund of perhaps $79.00. I paid these people $518.99 to join and $49.99 for two months for maintenance fees. What did I get for $568.98? Absolutely no services, incurred the costs of repeatedly mailing my tax forms to them, and hours of frustration trying to reach and communicate with these people.
I am going to file a report with the better business bureau and hope that I can save as many people as possible from getting ripped off by these thieves.
Charleen Murrells Inlet, South Carolina
U.S.A.
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