I have a credit card account with Bank of America. Was originally MBNA and became Bank of America through merger. I have never missed a payment never had a problem until this month. I went on line to check my statement and found that they increase my interest rate to more than double what it was.
I called Bank of America to discuss the problem and they informed me that the rate I had been to low and that they were raising it. I explained at this point that I should be able to close the account then and pay off the card at the rate I had always had. I understand that I would not be able to use the card anymore but I could not see increasing my rate by double and keeping the card. I was explained that they sent me a notice in March and they would not allow me to have the lower rate because it was to late.
I explained that I did my banking on line, received their statement on line and did not receive the notice of the change. I was sure at that point the representative would help me but I could not have been more wrong. I tried to express my concern with the representative of the Bank and explained my situation, father of three currently looking for employment and what a financial hardship increasing my monthly payments by over $170 a month would cause. The person on the other end could not have been colder or less concerned with my plight.
I pleaded, "So because I didn't get a note you stated was sent less than 2 months ago you will not help a loyal customer. I asked to speak with a supervisor and was told very sternly "I am an executive in the credit department".
At this point I thanked her for her time and ended our conversation. I have tried sending information through the web site to explain my issue hoping to reach someone with a heart and understanding.
The response I received from them was as follows:
Thank you for contacting Bank of America. We would be delighted to assist you with your APR inquiry.
Our records indicate that you have spoken with an associate regarding this matter. If you have further questions, please contact us again.
We appreciate the opportunity to assist you online. Should you have any further inquiries, please e-mail us again. Thank you for choosing Bank of America. We value your business and look forward to serving your
banking needs.
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