In short I had a return check, which was referred to Certegy. I cleared the check on May 23 with a Cashier's check. On May 25, they created a check and deducted the amount from my checking account, again.
They have done this to me 4 times. Each time I call for a refund I am told:
1) "We'll wire the money back into your checking account. This has yet to happen. After it didn't happen when they said it would, I was told they never wire money into accounts.
2) '"We over nighted your refund check via DHL". They refused to give me tracking number and stated it could take days to get tracking info from department who supposedly sent it out. I called DHL today, there is no shipment coming to my home. Another Certegy lie. When I called them back to find out what the deal was, I was told they don't ship via DHL. ANOTHER LIE! Status is unknown regarding my refund of overpayment they had no right deducting from my account.
3) The toll Free number they provide you on letters regarding the return check go to a Voice message that does not give caller option to speak to a representative.
4) When they requests faxes they say it will take 7 or more days to get a response because they are too busy to handle work load.
5) They refuse to provide corporate office telephone number or email address, or request someone from corporate offices contact you by phone.
I filed a complaint with the FTC today. Hopefully they can resolve this. Certegy needs to be investigated for poor ethics and lies. They are crooks.
They don't tell the truth and very difficult to do business with. I am keeping a log of every phone call and every person I speak to there.
If anyone out there has the direct line to the corporate offices please post. Also, does anyone know if a Ken Lee is infact President of this company? This is the name a Rae from Certegy gave me today.
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