I attended a sales seminar in Tucson, AZ on Jan. 3 after seeing a TV commercial. It was a very slick presentation using hi-tech video/audio equipment. The presenter declined to accept questions during the presentation. I now realize why: If any of the atendees asked an embarrassing question, it would have damaged the credibility of the presentation and hurt sales.
I purchased the currency trading software (big mistake) at a cost of $3,222.62, charged to my credit card. The presenter gave assurance of a full refund if the request was received within 10 days. Upon unsuccessfully attempting to install the software on my computer, I called the company's technical help desk. After holding the line (the first time for 45 minutes, the second time for 15 minutes) I simply gave up and decided to request a refund.
The next day, I called for an "RMA No." and returned the software. A subsequent call confirmed that the package was received by the company on Jan. 8.
Today is May 11 - over four months after I followed their guidelines and requested a refund. Still no refund. Repeated phone calls to Terence Matheny and Adam Horak have not been successful in obtaining a refund. Their stock answer is "Refunds are provided in the order requested" (must be an enormous number of refund requests), and they refuse to give a commitment as to when a refund will be provided.
A search of the web indicates that I am not the only one to be defrauded by this companhy.in retrospect, the sale presenter's claim of being a recent convert to Christianity with a desire to "give back by sharing this great program" is particularly galling.
I wrote a courteous, non-threatening letter to Mr. James Dicks, CEO, on March 2 asking for his assistance in obtaining the refund due me. To date, no reply has been forthcoming. During one of my calls to Adam, I asked him to leave my number with Mr. Dicks for a return call. He informed my that Mr. Dicks does not return phone calls; and as I have learned, he doesn't answer correspondence either.
I have reported this fraud to the Attorney General of Florida.
Avoid this company!
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