I responded to a phone call at my work from this company. (I think they received my info. From an internet application I had done, but was turned down).
I shouldn't have, but I really needed some cash.
A Man Named Joseph Smith called me. I gave him my cell phone number and specifically told them not to call my work phone in the future.
He convinced me to take a loan with his company, Cash Today Limited.
Questions i have:
Do they have a license to conduct business in Utah?
How is a contract legally binding on the phone?
How does the consumer get a copy of that binding contract?
If the individual on the phone lied to one about the details on the loan what can be done?
Now my specific complaint:
I was specifically lied to. I was told, and I repeated several times during the confirmation of my loan, That the first loan they made to me was for $200.00 and I pay $80 fee for that loan. This is just a first loan to see that I follow through and the next loan could be $500 or even $1000 but the fee is still $80.
This loan was only until my next pay day, which was less than a 2 weeks away. I did it anyway because I was going to pay it off and then borrow a $1000. This would make it worth it.
Part of the agreement is that this loan will automatically extend. They will only take the fee out of my account. Unless I notify them 3 days before due to tell them to take the whole amount. Well, I called 3 days before and told them take the whole amount. I also tried to confirm that if I pay this whole amount then once it clears I could then do a new loan for $1000 and it would only cost me the $80. Whoa! Wait a moment, that's not how it works, each time I pay it off I can then get a $25 increase. It still costs $80.
. Let me talk to your supervisor, I asked. That was another chore, but finally I talked to ANNA, a supervisor, or so I was lead to believe (until tonight).
Well, anyway she actually changed my due date to my next payday. I told her to at that point take the whole amount and pay it off. I also went through the fact that I was lied to. She was going to have quality control listen to the recorded conversation. Well, I never hear anything more from her until a few days after that payday; I notice that only $80 was taken out. I try to get in touch with Anna. I called to late in the evening. I was instructed to call back the next day between 6:00 AM and 3:00 PM, my time. Well I never made that call and waited another week then 3 days before my next PATDAY, I call and ask for Anna.
She doesn't remember this and I had to go back through it with her. Of course she never had a review of my recorded phone call. She couldn't do that. Anyway, if anything was wrong Q.A. Would have already done something. While on the phone with her for almost an hour, she is finally convinced, I guess to have the call reviewed. She said I'll call you back. I was going to work in 2 hours and gave her instructions to call my cell phone, and leave a message if I don't answer. I never hear from her again. That was last week. My payday was May 4th. They did finally debit my account for the whole amount, $275. I saved $5. It goes down $5 each time the fee is debited So I Paid $155 to Borrow $200, for 4, or so weeks.
Okay, I just left it. I'm not going to fight with them anymore. I learned my lesson. I shouldn't do these loans, anyway, but if I do don't use the internet or phone.
But tonight, I come to work, 6 days after payday. There is a phone message for me on the voicemail in the shop. The phone we all share. So others heard it.
In very poor English, a woman tells me she is with Cash Today Limited, and that I should call her back at: 1-800-680-2177. The phone call was received at 6:24 AM
I call, when I get a person, she asks for my social security #, well I give it to her, this how they identify me here.
It takes a few seconds, the she brings up my account, and she asks me if I would like a LOAN. Can you believe it another sales solicitation? I tell her no. I also tell her I don't want them ever to call me again. Not at work, not at home, not on my mobile. Also do not give my e-mail address or phone number to anyone else. I also ask for ANNA.
She has gone home for the day. I ask for another supervisor. I hold for five minutes or so and then dial tone. I call back! This time I get a gentleman, I try to just ask for a supervisor, but he wouldn't do anything until I give him my social security number first, and then confirm my name. He tries to get his supervisor, but he's busy. He's the only supervisor there at night. I tell him I'll wait. He stays on the line with me, no hold this time. He wants to know about my story while waiting for his supervisor. While talking his supervisor becomes available but because he's talking with me, the supervisor goes onto helping someone else. Finally he asks me to call back in 10 minutes to talk to his supervisor.
On and on it goes. I give up as long as I never hear from them again.
But I wanted to report this and find out about the regulations.
Their info:
Cash Today Limited
1-800-680-2177
0 comments