Complaint / Review
United States Bankcard Service
Ripoff IS A Registered ISO/MSP For HSBC Bank USA National Association Buffalo NY Charges fees to to their customers without prior notice & does not return letters & phone calls. Unfair and bad business to devoted customers

I have been a devoted customer to United States Bankcard Service for 3 years. Always paid on time, never bounced a check, never complained about their high rates or fees. You could consider me a perfect customer.

In February, I received notices from my bank for a series of bounced checks ($150 worth of fees). Low and behold, there was an added charge from US Bankcard for their extremely high annual fee of $75.00. No prior notice of this transaction, no warning.

I immediately called them, spoke to Brad and he said it was clearly stated on the statement and that I should "read it more carefully". RUDE! I hung up, looked for the statement and couldn't find it. 2 days later, it arrived in the mail, Almost 7 days after the transaction withdrawal. I then pulled all my statements and this was the case every month, the statement comes one week AFTER the withdrawal. This had never been an issue before as I know my sales and how much to keep in the account.

I then faxed a letter to Brad, who is supposed to be the "top dog" of the company. The letter was faxed to his attention and original mailed. 2 weeks later, no response, so I faxed the letter and mailed the original again. Now still weeks later, no response or follow up.

I had to call the company for a different reason and talked to a customer service rep, who I again went over everything with, and his response to me was, "Well, you should keep more funds in your account". Duh, ya think?

I can't believe this company's way of handling a customer. Unprofessional. Yes, I am a small company, but that doesn't make me any less of a customer. They need to change their policy and give customers the chance to know their fees before they are withdrawn. All I needed was one day to transfer the money, I have reasons on keeping my account low, I don't need some jerk telling me what I already know!

After all was said and done, I paid $250 in fees because of their bad business practices. This is one company that I will no longer being doing business with and anyone checking up on them should think twice as well.