Hello
My my name is Samanthajo and thanks to the reports all of you have made about Ameritrust Financial I saved myself the $200 fee and closed my account before Ameritrust had time to take the $35 out and over draw me!
I have read ever single complaint on this site BBB and other sites and I can not begin to grasp the fact that this company thinks they are doing something good for their customers.
When I spoke with Jessica Fletcher, I explained to her that I am only 21 and I have just moved into a new apartment and I was going to use the promised "Credit card" to buy some couches so I could sit in my living room! She told me that sounded like a good thing to do and this card would help me do it!
I did hear the taped message and I said yes but she talked so fast that I could not understand half of what she said! If you listen to my phone call with Jessica AFTER the tape I asked her atleast 10 more questions to help me understand! She still didn't inform me when I asked about when the word catalog was said that I could only buy stuff from your catalog!
I have already cancelled my account and I was promised that the $200 fee would not be taken out. I was told I still have to pay the $35 fee! I will not pay this fee. When I agreed to this card I was told it was a "CREDIT CARD" not a membership or what ever you would like to call it! The whole phone call was a lie! It was misleading!
I also could not get through on your customer support line! I called the new account line and asked to speak with a manager and was denied!
After 4 days of calling I finally got through to someone and cancelled my account (can#030723R03) I made sure she PROMISED and said it very CLEAR that NO money will ever be taken out of my account from this company!
But just in case I closed my account!
The bottom line is I agreed to this to improve my credit! I don't know if anyone is aware of this but having someone run a credit check can damage your credit! I had a credit check ran on my account from Ameritrust which looks bad on credit! So insteed of improving my credit you have further made my credit look worse!
You are an awful company and I can't stand when people use tricks and lies to better their fat pockets! You should be ashamed of your self! If you had half a heart you would have quit when you read the first complaint of a single mother who can't feed her kids because you have not heart!
I have sent letters to the Media The Federal Trade Commission and also the US attorneys Office! That is all I can do to put a stop to your madness!
Please don't respond asking me to call your customer care line! Respong with some kind of answers to how your company plan on helping the people who have been cheated out of their money! Stop giving your "valued customers" the run around you say you are part of a corporate world I work in a corporate world and I understand the importance of customers. Why is it so hard for your company to fix it's OWN mess!
As I have already state do not respond to this complaint with your silly customer care phone number and your run around. Don't bother!
Remember god hates ugly!
Thank you for your time have a wonderful day!
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