Last year I had a number of unauthorized charges against my Fifth Third Bank Mastercard debit card. They were made by online casinos outside the U.S... I filed a dispute with the bank and changed my debit card number. Fifth Third investigated and returned the money to my account.
In November, I found that it had happened again but this time dozens of charges; some three and four times a day and all for similar amounts. I Fedexed a dispute to Fifth Third and after a month, I Fedexed another dispute. It has now been 5 months and Fifth Third claims that they never got my disputeseven though I have proof of delivery.
They started investigating in January after I filed a complaint with the Federal Reserve in Cleveland. I have sent 14 faxes to their Dispute Department, all unanswered. I have received two form letters saying that the matter will be resolved in 30 days. That was two months ago. There is a substantial amount of money involved and Fifth Third never called me once when these charges were being processed to question if they were authorized. That is a violation of their agreement with Mastercard.
It appears that Fifth Third's security is non existent. I had five accounts with Fifth Third and I have closed four of them. I only have the one left that is in dispute. I believe that if they did this to me, they have done it to others and i would love to nail them with a class action.By processing offshore online casino charges they are facilitating criminal activity in violation of the RICO Act.
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