This is my story and I feel so stupid. I got taken even after researching for the company on the rip off report as well as the BBB libility report! Nothing came up for them so I'll be the first.
See the last e-mail I sent them after several days of calling and e-mailing. It somes it up. They basically ask as a broker to research and find you a loan but you pay the service and no loan materilize even when everything up front seems so legitmate. You submit online, you receive a confirmation e-mail
and within 48 hours a representative calls back to discuss the terms of the loan they supposely have secured with a company, e-mail you the promisary note, letter of guarantee, and contract with your loan terms, interest rate, etc. If you agree you send the fee and within 2 business days you funds are to be disbursed
into your account. Guess what it never appears and you're out of your money.
Website, you can actually call and speak to someone,
Last e-mail yo them went as follow:
I called and left several messages and voice
mails
for him on Tuesday and he NEVER returned ANY of
my
phone calls or replied to my e-mail.
I finally called at about 8:20pm last night and
he
picked up the phone only to say it was disbursed
yesterday and sent it to financial to Sam. I
asked
for your number and he stated it was internal
and
to call him back in 30 minutes he would check
into
it.
I knew what was going to happen in 30 minutes
... He was NOT going to pick up the phone which
he
didn't.
I left him a message and no return call I would
think the least he could have done was return my
call just for status even if he didn't speak to
you.
I must say it's been very difficult dealing with
your compnay nothing like the website customer's
experience... Um... It makes you wonder.
I need you to call me back or reply to my e-mail
or have a manager to get back with me. This
shouldn't be the way you start a relationship
with a new client; especially since I sent the
1st
amount $1790.20 and waited the 2 business days
and
no money in my account, repeated phone calls to
Vickie White and customer service only to
FINALLY
get an e-mail from Mike Willis 4 BUSINESS DAYS
LATER with a security letter asking for an
ADDITIONAL $800. I sent the additional fee on
the
5th day, Friday Feb 16 only to find out
your
courier had some type of difficulty retreiving
it.
I called Mike on Saturday Feb 17 and left
a
message and e-mail only to
find out he was out over the weekend from an
e-mail he sent on Monday morning Feb 19. I
was then told to get a refund from Money gram
send
it via Western Union paying 5 times more, I did
that on Monday Feb 19 with yet two more
empty promises. 1. That I would receive the
refund amount for both transactions fees with my
loan proceeds within 3 hours. (from the
supervisor
Langston Bailey). 2. I would receive the updated
letter of guranatee.
Please look into this matter as it doesn't look
good right now and it's terrible customer
service.
Just in case you've lost track the updated
letter
of guranatee with the new amount should be
$2590.20. Which was told that it would be sent
on
Friday Feb 16 by Mike Willis he advised me
to give him about 30 minutes to a hour and he'll
send it via e-mail. That never happened and I
asked him again when I called him on Monday for
it
again he said he'll get it to me. Today is
Wednesday Feb 21 and I'm still waiting. I
would like that sent to me as well.
The loan proceeds total should be $10,106.80
I have did everything that was asked of me and
your organization has did nothing that I
contract
states and I can never get any one to call me
back
unless I'm the one sending money.
Our relationship started out very positive when
I
submitted the application online Sunday Feb 4th
and I got an immediate reply on Monday Feb 5th
stating a loan consultant would contact me
within
24hours or less. On Tuesday Feb 6th Vicke White
called. I missed her call and called her back
she
called me back and we discussed the terms of the
loans thoroughly. She faxed me the contract with
instructions on the items I needed to fax back
on
Tuesday Feb 6th. Wednesday Feb 7th I faxed her
the
documents back with EVERYTHING she asked for. I
sent the fee amount $1790.20 on Friday Feb 9th
and
Vickie sent the letter of guranatee to me. I
called her several times to see if see received
the money as well as e-mailed her a copy of the
receipt so that she could add the Money Gram fee
to my loan proceeds. She NEVER called me
back. (And
this is where our relationship goes SOUTH) I
called your organizationa numerous times and
sent
e-mails to Finally get a response from Mike
Willis
on Thursday Feb 15th with the security
letter
from Langston Bailey asking for the additonal
$800.
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