Usacomplaints.com » Business & Finance » Complaint / Review: Kentucky Title Loans - FRAUD - They do not keep there word. No Character or Intergrity. #228893

Complaint / Review
Kentucky Title Loans
FRAUD - They do not keep there word. No Character or Intergrity

It all a set up... They company and there staff are liars

On Wednesday, June 20th I received an e-mail from a Beverly Mason Stating that I was approved for a 10k Loan. She explained to me that there was an insurance fee of 1480 that I had to pay. I did my research on this Co. And found nothing and decided to go with it. I know that third party co. Do require a fee and since I could not find any thing negative on this company I believed it was legit.

I ask Beverly if I could increase the loan to 20k she explains that if would cost 2500.00 upfront. I was told that upon making 6 consecutive payments on time that I would be refunded the 2500.00. I agree to it all and signed the doc's and fax it back to her along with the required doc's. I got my sister to front the 2500.00 for me and she sent it Western Union to a Jenel. S. Matosas.

Later that day I received a call form a Katherine Ramirez. She stated to me that the reason why I have not received my loan is because the taxes were not paid on it. Since the Loan was coming from a Canadian Lender I would have to pay their taxes, which was 873.52. I went back and forth with her saying to her this is sounding like a scam. She assured me that this is not and that they provide loans for years. She also explained that the employee Beverly Mason was on leave because I was her third client that she forgot to include the taxes on.

She told me that I could get a refund back of the 2500.00 but it would take 2-4 weeks. She said since this is the company fault that I would not have to make payment for 6 months and that she would send me a letter of guarantee that would state that upon receiving the taxes that I would receive my 20k loan. She also stated that upon me faxing the receipts over From Western Union that I would also be refunded all fees for sending the money. I told her that I would look over the Doc's and make a decision from there.

My thought pattern was that if this were a scam would they come back around to ask for more money. I did receive the letter just like she said and everything look fine. I again tried to find any additional info on this company to see if anyone was scammed but again came up empty. So on Thursday, June 21st I sent the remaining money.

Now things started to get fishier. She stated to me that Western Union would not release the money however when I called Western Union they advise me that the money was available for pick up. Katherine then asked me to take the money back and send it through Money Gram. She told me that the contact person for Money Gram was an Aletia Dwyer. I just agreed cause I was desperate and already was out of 2500.00. I resent the money and an hour later it was picked up. She told me that since it was after 5pm the 20k would be available after 12am. She said that most likely I would see the funds between 9am-10am.

It's now Friday, June 22nd and so around that time I look up my checking account and there was no money in my account. I check my account up til 12pm and still no money. Katherine was not in the office til 1pm when I called her then she said I know you did not received you money. She stated that there was an outage in there office and no one received his or her funds. She told me that she had 16 files to process and that mines were one of the top priorities. She explains that she would call me back with the confirmation number that my wire transfer was done.

Two hours went pass and nothing so I called and she answered and told me she was still working on it. 5pm came and I called her and she stated again she still working on it, she has been so busy but she will call me. 6pm came and I called her again no answer. I called right back and stated that she was on the phone with a lender and that she would definitely call me back. At that time if was 630pm and she is off at 7pm. I waited til 645pm and begin to call back and of course no answer. I kept calling over and over and over. I was getting frustrated so I decided to push different extension.

Finally I push in ext # 104 and got to a Monica White, I explained to her that I have been waiting for a loan for 3 days. She explained that she does not work with Katherine because she is on a different floor. She put me on hold and once she came back she said to call her when I hang up. I did and again no answered. I called up til 8pm. I called back to Monica White and she assured me that she would help me tomorrow to get my money.

It now Saturday, June 23rd I called the office up tile 12pm and could not get any answer from anyone. So I left a message on Katherine Ramirez, Monica White, Tanya Stevens, and Valerie Lopez voicemail stating that as of today I have been waiting for my loan for 4 days now and no one is helping me to get my money.

Today is Monday June 25th and no one has returned my call. I will be calling again. Do not trust this company. They proclaim to be legit but they are not. As of today i am out of $3616.00. Do not apply or beleive them. THEY ARE A RIPOFF and will tell you anything.

F
Philadelphia, Pennsylvania
U.S.A.


Offender: Kentucky Title Loans

Country: USA   State: New York   City: New York
Address: 462 New Circle Rd NE, Lexington, KY 40505 Fayette County
Phone: 8882498597

Category: Business & Finance

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