CountryWide advertises that they will help people with any type of credit and this seem to be true when I first contacted them. We dealt with a very friendly and helpful person who assured us that we met the all of the qualifications and that we would soon be able to refinance our home and get a home equity line of credit also.
The person then asked us for a good faith deposit of $300 which my wife gave on her credit card. My wife and I both climbed thru loops gathering information that was needed to close the loan.
I then didn't hear anything from our agent and got concerned. When he called me, the next day, he informed me that he couldn't help us and that he was sorry. When I told my wife, she cried (this is about one week before Christmas) as we were hoping to make a major repair on our home. This really tore my heart out to see her and I felt helpless to try and correct the situation.
We have since found a line of credit with another bank and I called CountryWide and spoke to my agent to ask for a refund of my wife's $300. Our agent again apologized and said that he would not be able to refund our money.
I then asked to speak with his supervisor and all I get is a voice mail. I have left a message, but no returned phone call.
It's a sad day when a big corporation bank steals $300 from a hard working person. I will do whatever it takes to get my wife's money back for her and I recommend everyone to avoid CountryWide as they are not worth doing business with.
0 comments