In October B of A switched MBNA to their online system. I could no longer access payments through their system. I called made a phone payment, and they said they would take care of all interest, late fees, etc. Until it could get fixed. I called 2 Weeks later... 2 1/2 hours on the phone for them to say it would still be a while. @ more weeks and 2 1/2 hours later to get hung up on. Sent out 62 e-mails with no responses. Finally went to a branch to ask and they said I had late fees and interest that needed to be taken care of? After talking to 10 people they were going to do me the "COURTESY" of waving the late fee, but nothing else as I was at fault. For not contacting them sooner? This really isn't a life or death thing, I am just tired of companies not caring, or saying one thing then doing something else.
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