My Payment was due on a Sunday a couple of months ago and by Monday evening they were calling me and leaving harassing messages, they were calling late at night, when I answere I was treated like I'm some sort of liar regarding my payment. When I told them there was a 10 day grace period I was laughed at and told there's no such thing and that I will still have negative remarks added to my credit report regardless. My payment has never been late, occasionally within the 10 day grace period that they claim doesn't exist and they call within 1 day of the due date, talk about unsettling feelings. They are not nice, kind people. I also had problems with the insurance issue as well, like so many who have blogged about this I too had negative dealings in this aspect, when I called them and explained that my vehicle was definitely covered they basically told me that was tough cookies that they had no record and that they tacked on 1200.00 to my loan, when I got upset and told them to do their job and get the info (that was their responsibility) The rude girl hung up on me!!! When I called back the next person said they had what they needed... No consistency, no competency!!! The Wells Fargo bank is no better. Horrible, rude employees there too. This entire Wells Fargo corp is about nickel and diming for everything they can... Not the least bit concerned with providing quality service that says "i care " no courtesy or respect, they treat you like scum of the earth if you make any request outside of their cookie-cutter policies. They made an error and caused me to incur 360 in overdraft fees and then refused to admit their error and repay the money, they insisted it was my error, they way they set up account info is not up to the minute therefore making it very easy to make accurate account tabs. To make matters worse, when I called them to remove the fees they not only laughe danddeclines my request but they charged me an additional fee to talk to a live person. They charge a fee for absolutely everything. This corporation should be charged with crimes as they rip off their consumers blindly. I despise them, they make me crazy!!! I've switched to Chase Bank and they are fantastic. If you are a wf customer I suggest getting out now!!!
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