Complaint / Review
Chase Credit Card Services
Interest Rate Raised to 29.99 Percent Without Explanation

Beware of this company!!!

We were offered a 2.99% interest rate a few years back in addition to a very high credit line ($10,000). We took advantage of this and bought furniture. We expected the rate to go up after the introductory rate ended. It went to 14%. Now for no reason they raised it to 29.99%. They claim that it is because of the debt to income ratio. I asked where they were able to find out our income? They gave me no answer. Why would a company treat a good customer this way? We were never late always paid more than the minimum. None of our other credit cards went up. So we are now paying $200 per month in interest. We are not in a position to get another high limit card approval to do a transfer or pay the card off. The customer service dept. Employees are rude on the phone, always seem to give me answers that they are reading from the answer list. No thought goes into a reply.

This is a trap that we fell into. I was shocked to see that there are so many of the same complaints on record on this site and many others. Not long ago, 29.99% was illegal.

I welcome any ideas...