My husband and I have had an account with Wachovia for long time and recently (within the past year) we are being charged outragous NSF fees and we aren't even overdrawn.
When we call the 800 number we get rude uneducated people who can't give any solutions or answers.
THis month alone we are being charged $650!!! I balance our account regularly and we always have an available balance. I never let it get negative. But somehow they keep charging us fees. I can't even figure out how they determine that we don't have the funds. This is ridiculous
I read other reports and see that some of the employees from wachovia are trying to make it seem like this is the customers fault.in about 50% of cases it is probably wachovia's fault.
I cannot understand their accounting system. I went to school for this and, what system they use has to be some made up software that purposely charges customers regardless of what the REAL balance on their account is.
I sent my husband in to close out our account today. Nest week I have an appointment with an attorney and I will be contacting my local news and radio stations.
Everyone should be aware of wachovia's faulty accouting system!
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