SPECIAL UPDATE: The Tax Club remains committed to 100% customer satisfaction and has drastically improved their business processes over the years to better serve their customers. The Tax Club is truly dedicated to making sure ALL customers are happy with their coverage. The Tax Club continues to show customer service is of the utmost importance and they currently have no complaints!
To date, The Tax Club has addressed and resolved all reported complaints, which have always been resolved to the complete satisfaction of their customers. The Tax Club proves to be among the top members of the consumer complaints Corporate Advocacy Business Remediation and Customer Satisfaction Program, as a Verified Safe Business. Over time and since becoming a member, The Tax Club has remained actively engaged and improving the way they address customer service complaints. Consumer complaints has confirmed that The Tax Club is no fraud, is not a scam and is of the highest integrity. As an active and current member of the consumer complaints Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever The Tax Club remains committed to customer satisfaction and gets our top Verified Safe endorsement.
Consumer complaints Investigation: Editor's UDATE: Positive Rating and Recognition has been given to The Tax Club for its Commitment to Excellence in customer service. The Tax Club has worked tirelessly with consumer complaints to resolve issues and concerns expressed by past clients and have shown a pattern of commitment to total customer satisfaction. Consumer complaints recognized the depth of this commitment after learning that, despite the low number of total complaints, The Tax Club's executive team took active measures to resolve any and all concerns in a prompt and professional manner. Also in the investigation, consumer complaints discovered that many of the claims made against the Tax Club were already resolved by The Tax Club, many stated their compliant was premature, consumer complaints also feels a hand full of complaints were suspicious and were falsely created by competitors and some might have been posted by disgruntled ex-employees in an effort to harm the company's good name. For a firm who deals with such a large and diverse clientele, The Tax Club's attention to detail has been impressive and a testament to their dedication to customer service.
It is our opinion that small business owners can feel confident in the fact that The Tax Club has worked with nearly half a million businesses nationwide. They are innovators in their field and have helped thousands of clients by providing customized tax solutions via a communication platform unrivaled in their industry.
The Tax Club recognizes that legitimate complaints posted on consumer complaints are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by consumer complaints's Investigation The Tax Club has made organizational changes allowing clients a more streamlined approach to problem resolution and a total overall commitment to customer experience.
Read more about The Tax Club's Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of consumer complaints's Corporate Advocacy Business Remediation & Customer Satisfaction Program... Yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about consumer complaints Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
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The Tax Club ripoff dishonest representation fraudulent practice Tempe Arizona
I am asking for a refund of $750. I am not satisfied with what has been represented and have not received any services for the money I have been charged.
I was approached in April to seek a free consult with your company as a result of enrolling in a program through the John Beck organization. On June 23 I spoke with Mr. Bert Seither stating that he was from The Tax Club. He provided a 30 minute free consultation. At that time he informed me that the Tax Club would provide services based upon an annual rate. He took information and I was informed of what the Tax Club would do and commit to do for the first year. There was a recording of the conversation explaining the commitment of the Tax Club but no where did the recording or my conversation with Mr. Seither indicate that I was committing to the year. There was also no conversation nor information indicating a time limitation in cancelling the service if I did not feel it to be satisfactory.
On July 6 I sent an email to your company website asking for a refund of the $750 that had been deducted from my credit card. I received an email from a representative of the tax club on July 7 indicating that my account had been cancelled and that I would not be billed further. It also indicated that my request for a refund would be reviewed and responded to within 30 business days.
On about August 23rd, Erica who indicated that she was a representative of The Tax Club called and informed my wife that we had committed to the year of service and could not get a refund of the $750. She indicated that we could still get our taxes done with the current payment of $750 and then beginning in January we would be obligated to pay $14.95 per month. I attempted to contact her numerous times over the course of the next 7 days and was able to reach her on August 31st. At that time she played back the tape of the conversation on the 23rd of June.
I had informed her that I had received an email cancelling my account. She then indicated that she felt the recording indicated that I had agreed to a one year commitment and that the $750 could not be refunded. She again stated we could have our taxes done for the $750. I informed her that the recording was a statement of the commitment that The Tax Club was making for the one year period and never mentioned my commitment. I informed her that I had not been sent any written information nor had I provided any written commitment for ongoing services. I also indicated to her that there was not any mention of a time limit regarding cancellation. She indicated that she could reduce the amount to half, $375, and that I could come away with something. I informed her that I did not agree with her assessment of the situation and that I wanted the refund of the entire amount. She declined.
I find it unfortunate that your representative would try and misrepresent to us our obligation to your service for a year when I had already received a cancellation notice.By virtue of that cancellation your company had established that I was not obligated to the service and that you have established a cancellation precedent in this case. Since I have not received any service other than the stated free consultation, I am asking that the entire $750 be refunded. I see that a number of other complaints have been filed regarding dissatisfied customers since March of this year and that the company has come to the attention of the Better Business Bureau of New York as well as Arizona. I was also pleased to see that a number of those complaints have been resolved satisfactorily. I trust that mine will be as well. Thank you for your consideration in this matter.
ReedSutherlin, Oregon
U.S.A.
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