Called for a AAA VISA Credit Card at 7.9%. During the procedure I repeatedly asked the customer representative if I was qualified for 7.9%. She said yes and she is finalizing the application. When she was done, she said it would take 5-7 business days to get the card. Before we completed the call, I asked her what my interest rate was and she told me 7.9%.
When I received my card on 8/30/06, I was surprised to see it at 13.99% Preferred Card. I called their CSR number and was transferred eventually to a rate representative. I explained the situation, but she (Heather M) was not able to make any changes. She told me it was written in the agreement, I told I understood that, but during the completion of my application, I was confirmed orally at a better interest rate.
Needlesstosay, I had the card cancelled. If anyone else has been misinformed or felt fraud and negligence in disclosure of their interest rate, please let me know or if there is a class action suit against them.
Heather M mentioned they are a multi million dollar business and would not do something like this, I told her apparently they are because of this type of misinformed and fraudulent disclosures to the would be credit card holder.
Watch out for their "interest rate" over the phone and what you get in the mail!
0 comments