I am writing after much frustration, I unfortunaltly had Ocwen buy my loan from novastar. I realized what a crock of crap these people were and quickly refinanced. I payed off Ocwen in may they recieved the check May 25. Of course we overpayed that is what everyloan does.
To my surprise they told me that it would take 30 days to process before my overpayment was mailed. So then I waited 30 days comes around I call back and speak to someone in the india call center they said it was mailed out that day and i should recieve it within 5 days, Nope never happened.
So I called back and spoke to Perhsin (aka india rep) a supervisor that guarranteed that my money would be wired to my account within 24 hours, didnt happen so I called back spoke to him again and he told me that he wanted to confirm my account and that it would be another 24 hours, didnt happen so I called back again and spoke to shakiam (aka india rep supervisor) She was helpful but could not give me a reason for why this happened, She took my info to her supervisor Mithum, I was placed on hold while he contacted the cashiering dept who I could not talk to. They informed him it would be placed in my account within 24 hours.
Didnt happen, So then I called every number I could locate on the internet for Execs in florida that work in the orlando office. Left messages. Cyndi Bloom accounting assistant called me back! Although she had nothing to do with this department she emailed the cashiering department Mithum the supervisor and sent me to a complaint hotline where they call you back within 2 hours so I am waiting for the call. Even though they only owe me 286.00 if you ad in the daily interest that they charge you it is well over 1300.00.
I did inform her that there has been 484 complaints to the BBB and 7 class action law suits pending against them. How can they withhold my funds my account is paid off! Any help would be greatly appreciated.
Contact numbers are as follows
Bill Erby 561-682-8520 CEO
Bob Leist 561-682-7958 Sr Acct MGR
Russ Bullman 561-682-7359 Acc Apps Devel
Cyndi Bloom 561-682-7003 Acc Apps Assist
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