I deposited $10,000 in my account on June 23 at the Bixby Branch. I was told the funds will be held 3 to 5 days. Partial funds were released June 30. The remaining funds are being held for another 8 days. The check was written on an life insurance policy with my mother being the beneficiary. The check was drawn on City Street Bank in Kansas City, but the funds are administered by Transamerica.in order to verify funds you would have to contact Transamerica. My mother called to verify release of funds and spoke with Doug at Transamerica and he verified that funds had been release on June 26. Upon contacting the branch to ask them to release the funds they refused and further refused to deal with the administrators of the fund. Currently I am being charged for nonsufficient funds and returned checks.
This is a ripoff. The bank is charging me when my funds should be released. I feel this is deliberate on the part of the branch operations supervisor Brian Grageda. When I contacted the Quality Service Department I spoke with a Debbie Corona who admitted she was working in the back office at the Bixby Branch. She also refused to assist me with the problem and was very rude and basically wouldn't talk to the administrator of the funds either.
Upon my last call to the Quality Service department I had the administrator Brett on the phone and connected him with Quality. This time I spoke with a lady name Anna, she said Debbie was not available, however she came back with a message from Debbie that the funds would not be released without a copy of the check proving that funds had been released.
The Administrator told them that he had dealt with many banks and the verbal verification was sufficient, however, he would contact the processing center to get a copy of the electronic transfer with proof that the funds had been released.
He thought it was very unfair of the bank, because they know that paper check processing is not handled the same way. He couldn't understand why the bank was being so difficult.
This is causing me much stress, being that I am on disability and causing much financial stress and a unnecessary burden not to mentioned the embarassment it's causing me with my creditors.
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