Long ago I used Cardservice international for my credit card processing. It was a horrible experience / I fired them after several months giving them opportunity to get their job right and the machine they sold me to work properly. Talk about patience! I then took it upon myself to sue them in court for them lacking in the service contract between us and failing to provide the wireless that I was being charged for month to month that I wasn't getting. They settled out of court with me and the settlement was that they just give me the 1700.00 for this disfunctional unit. They agreed to.
Prior to that day I fired them, one of their representives had sent me a bill for 75.00 with no explanation. I called him with the number listed on the document and he said it was for a charge back. I looked into my records and I had no chargebacks nor do I run a ticket for such a low price. I asked him for the information as to what the credit card number was and who the customer was. He said he didn't have that information! I stated to him on the phone, Listen, I am not paying 75.00 for a charge back when you haven't sent me the needed information of such a person claiming this and also your company would send me a rebuttal form to dispute the charge. And give me that option and that was never done nor recieved. This was very fishy to me. Asking me for such funds but don't have the information for me when I ask for it.
I felt this person on the other end of this phone line was lyeing to me and trying to get something for nothing. Mind you there was no chargeback. Very very interesting... I then decided after numerous calls to their customer service to fire them. When I tried to get them to fix this machine to charge my customers accordinly. They would be very rude and hang up on me. And I really gave them so many chances. And after it was getting to be too much. I decided fire them because I deserve better treatment and a company that provides the service.
After I fired them I sued. I got a call from Carrusso who represents thier company to settle out of court. I stated to her my settlement would be satisfied if you buy back your disfunctional machine and we will just call it even. She agreed. I got my settlement then a form to pay taxes on it. Big deal. I'll pay taxes again on the unit just to get rid of them!
Then for my tax man. I decided to place a call to this company about two months ago to just ask hey what was the total I paid to you in 2004 and 2005. All I got was rude customer service speaking to five in their office and no figures! Talk about customer service. It should take me one call to get that information. Don't you agree with me? One man there I emailed for these figures wanted to argue me via email. He got so upset when he told me in a email that he runs his office the way he wants and that I am a snotty brat when I don't get my way. And I attached that email to the BBB and to his corporate office with a email back to him stating oh yeah. No I am not a snotty brat when I don't get my way. I notify BBB and the consumer board instead. Maybe the BBB and your corporate office should know this. I think this is the man who set me up To pay for these frivilous statements. Helooooooo. Retaliation? Then I decided to write a email to the lady Carrusso there that handled the settlement. I told her in a email the information I requested and how their customer service was so horrible and rude to me and she wrote me back with the total in three lines. Thank you very much. She didn't ask me to pay for this information either. I have a copy of her email with my figures. The other day I got a statement from this Cardservice International company. Mind you I have replaced them and I haven't had one problem since. And the statement stated they charged me 232.00. And no explanation! I called my bank to verify if this exact amount was taken out of my bank account. And they said yes. I then called Card Service international with thier 877 number listed on this statement and spoke with the rudess customer service rep there named Jennifer who keep insisting that I ordered statements which is not true. I then got so upset with her and told her off, hung up because I don't have time to make sense to an idiot, and called my banker to expect my presence to file a dispute on these charges.
For one I want it known that I did not order statements at 2.00 a page as they informed me. And I surely wouldn't pay 232.00 for statements I did not order or consent to. This is illegal that they went into my bank account and assume I would pay such a price or ordered such documents when I got the figures in a email from Carrusso who mentioned no price to me for this information. I then filed my complaint to the Federal Trade Commission and the BBB and saw on also with the BBB records that they have a habit of going into peoples bank accounts and do this type of stuff. I am very upset with this horrible company. I got information from BBB who handles the complaints at card service International and I wrote a email to her stating what happened to me. And she wrote me to apologize and offer me a check in the amount of 232.00 what they took from my bank however stating I placed this order which really pissed me off royal! If your going to offer an apology fine. But don't state that I placed such an order when I know otherwise. And don't cover up. You illegally went to my bank account without my knowledge and consent and took money that was not yours. End of story. And it really grips me when someone tells me I ordered something which is not TRUE! They offered to credit me back with a check. However the damage is done and I want to inform anyone of this company. BEWARE! The same way they took the funds. They could place them back. And I wrote her back and told her so. And I don't accept an apology with the statement you ordered this. That really got me boiling!
I can't see how when BBB listed their complaints and labeled them a C stating to customers that they don't see any reason why not to do business with this company. If you look at thier history of complaints. They are ripping people to the left and right. And one guys stated he wanted to fire them and they charged him hundreds for cancellation fee's and turned him into a collections. And he wants to settle with the collections! When I read this. I was even more upset. Because it not my imagination the terrible conduct I received out of them when I used them for my credit card processing. It was the rude horrible experience and I felt like they were so corrupt and dishonest. They want to offer me a check, however. Why should I wait for my money. Put it back in my bank immediately same way as they took it without my consent or knowledge. I am not going to ACCEPT THEM TRYING TO RIP ME OFF. The damage is done. They feel they can go into peoples accounts and just take what is not rightfully theirs. Well they met thier match. Explain to authorities. And I expect the proper authorities to do their job about this practice of theirs. It's not just me it happened to. And it seems to be a pattern.
I am not a happy camper what they did. And I have no mercy and I do not accept thier apology with any lie that I ordered such statements period! I AM MAD. Maybe i should work for the federal trade commission and serve justice!
tracy
hayward, california
U.S.A.
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