I have to respond to the comments that were posted about the excessive overdraft fees. I have never dealt with a bank that is a perfect source of stress.
I had an account closed at Compass because they accessed fees from one overdraft as a result of 3 cents. I was told by the customer service representative to go and make a deposit of $1.00 to my account. At first I was told by a lady as though she is doing me a favor that she will credit the overdraft charges to my account. NOT.
Then after the direct deposit of a check they took the funds. I was not refunded so I finally let the account remain open until it was closed automatically. Again they suspected they were doing me a favor so they opened me up another one. I guess after I raised sand about not being able to open up another one at any other bank, which I suppose was their intention.
So they can rip me off again. I have managed to stay calm even though I have had minimal problems with the bank. I have only done that due to the fact that I keep only the minimum in there to make purchases over the internet or anywhere else for debit transactions and not have to pay the check cashing fees.instead of direct deposit I just cash my check and keep the portion I need for personal use and deposit the rest.
I have noticed also on several statements that the ATM machine fees are not deducted and it is a hassle trying to get them credited because you have to provide a receipt. Well, now who keeps every ATM transaction receipt. Right, no one. Compass Prank knows that.instead of providing reliable, precise, and genuine information they lie to the public just to collect another account number and assess fees off of it. The customer is a third party and that is why when you inquire about it they never return your calls or for ignore you.
My account has a couple of dollars in there just to stay open and I arrive at the bank to cash a check and they said that they would not cash it because I owe overdraft fees. From what? The minimum was in there. They were upset and tried to penalize me because they felt that I penalized them for not using the account for some time.
Well, I wanted to file a complaint and as I searched the internet I realize that I am not the only one that is dissapointed and has been ripped-off. How about reporting them to the Securities and Exchange Commission, The Federal Bureau of Investigations for to inform them of rackeetering with this bank. They are corrupt. Comp. Of Currency Compliance Complaints (214) 720 0656, Office of Thrifty Supervision Consumer Programs, 18008426929, Federal Trade Commission (202) 3263758or2222, Federal Deposit Insurance Corporation Consumer Affairs, 18009343342.
Try these and you may get something done. The only reason they keep doing this is because consumers have to work and do not usually have the time to do any time consuming research. After all that is why we have a bank account in the first place. For the convenience and that is it. The earn interest promotions and so forth are just to bait you in. Good luck.
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