I have been a customer of Wells Fargo for 7 years. I pay off my credit card every year. I was behind on some of my payments this time due to a few bumps in the road this year. I have always made my payments on time before. I called to get a pay-off amount, which the customer service rep gave me, I paid off the entire balance of $2,225.32 and then several days later noticed that my credit card had expired. I called to have them send me a new one and they had closed my account the day I paid off the balance. Never once did the customer service rep mention that I could not use my card anymore.in fact, he led me to believe everything was perfectly fine.
I called to talk to a manager and he acted as though he was concerned and would personally take care of the situation himself. He called back several days later and left a message saying that there was nothing he could do.
This money was part of my tax return (a big part) and my 4 children still needed clothes and I had bills to catch up on. Thanks to Wells Fargo sneaky underhandedness, my kids did not get new shoes nor did the washing machine get fixed and we are still finding creative ways to make Ramen Noodle Soup look exciting.
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