MY husband and I financed a vehicle with Fifth Third Bank about two years ago. We kept the car for 13 months and then traded it in for another vehicle. The dealership paid the car off, as usually done in a trade, and resold the car.
We payed ALL of our payments on time, and NEVER missed a payment, and NEVER bounced a check. I have bank statements showing every check for each payment and when Fifth Third cashed them.
We received a letter saying we still owe a payment on the vehicle that we traded to the dealership that was paid off. Upon calling Fifth Third Bank, we were told that the bank had made a mistake and credited our loan like we made an extra payment. This mistake was not realized by the bank until four months after we had traded off the vehicle.
Now we are expected to make a $250 payment to correct the mistake that THEY made even though we have made all payments accurately and haven't owned the car for almost two years.
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