I recieved a loan from them some months back, I finally paid them back in full on 1/31. It is now 4/7 and they have not credited my account. Everytime I call them to ask why, a rep. With a terrible attitude answers telling me that I have to fax over my bank statement or send a letter from my bank stating that it was paid.
I opted to send them my bank statement along with the cancelled check. They told me that it wasnt proof enough. I'm not understanding why they took the money out of my account in January and it's now April and they won't credit my account. I faxed over my bank statement again and they told me that it may have been lost in the routing process!? I asked to speak to a Manager or Supervisor and the Rep. Told me that, that would'nt be possible because they don't talk to clients!?
I'm so flustered right now that I want to scream. Especially since their is nothing else I can do to resolve this issue or to make them credit my account as paid in full, it's like my hands are tied. This is showing on my credit as an unpaid debt. They are treating this situation so unprofessionally and I don't know what else I can do to resolve this issue. It's unfair that their treating paying clients like this.
I just want my account to be credited as paid in full and be done with. This is not the first cash company that I've dealt with but they are certainly the most hard to communicate with. The rep's are so nasty when speaking to you. I will never do business with this company ever again! They are a rip off!
Kina
Chicago, Illinois
U.S.A.
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