In 2002 I applied like a fool to this company. I bought some furniture from them (not the best quality). Not only did I pay to become a member ($200.?) but I also paid for the furniture and the shipping fees.
Something that could have cost me say $100. Now cost $400. To be able to buy from them I had to pay them first. Lesson Learned.
Here we are in 2006 and these people are still taking money out of my bank account unbeknownst to me. Years ago I called my bank and requested they block CCA from taking cash out of my account. I thought the problem was dealt with and over.
They recently withdrew $150 from my account and intend to take out another $99. For membership. I called them today and was treated very rudely when I demanded a refund.
They stated that I agreed to be a "Lifetime" member and will not give me a refund. I told them that I did not authorize them to take money out of my account nor do I wish to be a "lifetime" member and would not be forced to be one.
I stated that even if I wanted to be a member they have no right to simply go into my account and withdraw money without first obtaining my consent.
I have not used CCA since my first encounter with them in '02. I asked for there physical address to which they responded "Why? Are you going to send us something?" That was operator # 38690. Of course I got the address after stating it was my right to know the address (they gave the wrong zip code).
I asked for a supervisor and kept getting interrupted by this rude operator. I asked her why she was reluctant to give me a supervisor? After which I finally got Tamika (operator #53440) on the phone.
Tamika of course was rude as well when I asked for a refund. She asked me why would I want a refund or to cancel my account with them if I had over $11,000 in credit limit with them.
Again, I said "I want my money refunded" she said she could send me a $200. Credit voucher to be used with my next purchase. I told her I didn't care what credit limit I had with them, I didn't want a credit voucher as I had no intention of ever doing business with them again.
A credit limit and voucher were useless to me but my money wasn't. Finally Tamika stated that I had to write a letter stating I no longer wished to be a member and that they Must receive it by 4/1/06 or an additional $99.00 will be taken from my account for membership fee.
I called my bank, reported this company, referred them to "usacomplaints.com" and started an investigation with them.
I also filed a report with the Better Business Bureau. I will take your advice and also report them to the FBI, FTC and the state Attorney General's Office.
To file a complaint with the BBB go to www.vegasbbb.org. You will get helpful information about CCA. Listed will be the "Doing Business As" names as well as the physical address and P.O. Box address and a list of phone numbers.
Do not be a victim; do not fall for this deceit and thievery. Let's put a stop to this.
The President Mr. William Kelly is living the rich and wealthy life stealing from working slobs like myself. I live hand to mouth trying to keep a roof over my childrens head, putting clothes on their back and food in their tummy. I will not stand for anyone taking that away from them as this man and this company has done.
I say, Let's sue!
Lissette
Boca Raton, Florida
U.S.A.
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