This bank take advantage of second chance bankers and probably just average customers also. My husband opened an account with them simply so we had a checking account for our phone company to withdraw payment automatically. My husband made it very clear 4 times that he wanted NO checks... Then not only did they charge us for checks that we told them we didn't want they never even sent checks. Eventually they had no choice but to refund the charge.
Then they sent out a bank card that again was never asked for and was refuse and charged us a 13.00 fee for it. A friend sent a money order... Everyone knows money orders are the same as cash. Well it never got cashed and they told us the money order went to collections, they then said they would retrieve it and give it back and 4 months later we still have not received it nor have we seen the money... They stole 60.00 of our money.
Oh yes and it continues... They also set up the account wrong so when money comes out of checkings and there is no money in there instead of it comming out of savings they charged a 33.00 service charge... Even though the money that was taken out was put in 2 hours later and there was money in savings. They even admitted to this and yet still wouldn't fix it.
When my husband asked them when they take the monthly service charge out every month they wouldn't give him a reponse except that it comes out the same time every month. Have you noticed that there statement are so unorganized that you can not tell what the heck has gone on.
Needless to say this is our last month with this bank. They outright told us that they do things the way threy do because otherwise they would have to go back and look through paper work. I guess they must make good and easy money because any hard working person wouldn't take a mans hard earned money only due to not wanting to get off there butts to work themselves.