I have never experienced such rude unprofessional people in my life. My American Express bill was sent to them for non payment. I am in no way denying my debt. I am human and have fallen into a financial hole. I was contacted by a woman named Ms. Sylvester. She lied by telling me that my credit had not been affected as of yet and if I paid immediately in full it would not be affected. She then told me that I had great credit and should have no problem getting a loan. I then applied for a loan for the full amount at my bank. A few days later I was told that me loan was denied for my credit delinquincy (Amex). I called Ms. Sylvester and told her that I didn't appreciate being lied to. She said too bad pay your debt. I have on since explained that I do not have the money to pay in full and would like to set up a payment plan. I was told no, I must pay in full. She said I better go borrow the money or refinance my house. She was so rude and evil and treated my like a criminal.in the meantime I sent Amex a check for $200. Ms. Sylvester called me a few days and said that wasn't good enough. I spoke to her supervisor who took the exact same tone with me. I explained that I am simply trying to resolve the debt and I would like to set up payments. He basically said oh well not his problem and said I must pay in full. HELLO, do they have a hearing problem, I don't have the money to pay in full. I am not some horrible criminal, why am Ibeing treated as such?
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