Imagine my shock when I recently looked at my account via online banking and saw a negative balance of over $400! It happened like this; I woke up on January 25th at 9am and logged onto my account at Key Bank. I saw that I had an available balance of $200 which was listed as available and also the actual balances.
I then went to some other web sites to make a couple of purchases and then later that day I made some more purchases at different locations in the area. I made a total of 8 transactions on my debit card that day which totaled approximately $135.
The next day I was hit with 8 NSF charges of $31 each and 8 excessive OD charges of $4.50 each and now I am being hit wiht an additional $28.50 three times for each of the 8 transactions. I quit using the account completely and wrote a letter to the customer service people, which got no response until today.
The representative said she had no idea why I thought I had money when I did not and that my available balance is always changing and I should never pay attention to that as it had no real relevance in regard to the money I actually had available!
When this is all said and done I will owe over $1,000 in bounced check fees! A class action suit needs to be brought against this corporation because they are scamming millions of people and reaping billions in profit from this little scam. Please someone help us bring these crooks down!!!
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