Hello, my name is Jill and I have just been scammed by this so-called company EDP reporting. They took $159.95 from my checking account unauthorized and when you contact them via phone no one answers. You contact them any other way they tell you to go to the police.
Here below is a conversation via live chat i had with Marc a rep. Which when i needed more info from him he ended our session. How convient. If this is happening to you contact a lawyer or hopefully a lawyer will see these complaints and be interested because thi scompany is making a lot of money off of us and we cant get it back unless we go through all the crap of dealing with our banks.
Jillian: I have contacted you in regards to my checking account being debited 159.95 for something i did not authorize. Some one named jasmine emailed me and told me you could not issue me a refund for god knows what reason and that i had to contact my local police dept. On this issue.
Well first off i want my money back asap you took it without permission in a heartbeat and you can return it just the same. I looked your company up and it seems that your company is notorious for this and that you do not refund peoples money.
I do as of yesterday have a lawyer regarding this situation if my money is not refunded to me by you. Dont tell me i have to go to the bank and talk to them because that is bull. I want to know how you got my info in the first place and howcome when i asked for proof from edp they are avoiding me now. I am sure you do not want this to go to the media which i am more than prepared to do. I want to know when i am going to get my refund now.
You are now speaking with marc of Customer Service.
Marc: Hi, How can I help you?
Jillian: i just told you. I want my money that your company illegally took from me and as i can tell by your reputation that this happens a lot. I want it asap before legal action is taken against your company edp reporting
Marc: I need to verify some information. Can you please give me the last four digits of you S. S #, your address, and your date of birth?
Jillian: Absolutely not you alreday have it and i dont need to get scammed again.
Marc: There is one way for you to have a charge. According to the application submitted online on 11/21 for the Acclaim Visa prepaid card, the Terms & Conditions were agreed to and authorization for the one time application and processing fee was given.
The prepaid card is not a credit card. The prepaid card does not extend your credit. You will be able to load money onto the card and the prepaid card will only be good for the amount you apply. The original attempt was returned NSF by your bank. If the funds were collected when they resubmitted this NSF itwm, Then the card will be delivered within 3 weeks of the date the funds were collected
Marc: Are you there?
Jillian: listen i never applied for a card in the first place this is the problem i am having. You can not provide me proof of this and you have now caused me to bounce numerous checks for things that i did authoruize. I would never apply for a prepaid card and never will. I never received a card and probably will not. I wnat my money back or you will be dealing with my lawyer and for a lot more money than this for all this aggrevation and stress this is causing me. I know from previuos experiences when you request a refund you are obligated to give it. So once again i want a refund of my money
Marc: We take fraud very seriously and if someone is using your name and/or personal information to make online purchases on our website, we will cooperate completely with all law enforcement agencies in the pursuit of fraud. If you believe your account was fraudulently charged for the purchase price of one of the card products we support, we will make every effort to aid in a resolution.
Before we can take any action, we will mail you or fax you a fraud form which you can take with you when you report to the police. Please fax the form back with the necessary information at 818-487-0634 or mail the form with contact info to your local Police Dept. And officers contact information. If the police determine it to be fraud we will refund the full amount and send it to the police. We can't advise you on what to do but if this in fact is fraud, we will cooperate to help pursue and apprehend the criminals.
Marc: When we receive the fraud form back signed and completed by you and the police officer, we then forward the application and the IP address of the computer that submitted it. If the police officer determines it to be fraud; the full amount will be refunded.
Jillian: once again why do the police have to be informed when they are not the ones that took the money put a stop on the so called card and issue me a refund. This is another thing you are notoriuos for as i read from other people complaing about this company you tell us to go to the police and then you still dont do anything. Look for yourself at usacomplaints.com your company is a #1 on their list of bullshiters and frauds. You are the fraud not someone else. This message is the same message i received from jasmine word for word. I want my money back now. No forms no crap. Money back or i will report you
Jillian: what is taking you so long. It is not that hard issue me back my money and there will be no problem. Easy why is your compnay trying to make this out some big project
Jillian Lawrence: hello
Your party has left this session.
Jillian: listen marc, i dont want no big list of things to do to get my money back. I shouldnt have to. You took it. I did not authorize it.
Your party has left session.
See what I mean, It got to much for him to handle because I am not messing around. Please we need to do something serious about this company and fast before we are broke and they are billionares.
Thanks
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