This happened to me to. Same thing they terminated conversation. I am suing! Anybody wanna join me can. My bank refunded my money but I am going after punitive damages for all my trouble!
Tehrese Dawson: I was notified by my bank that a charge in the amount of 159.99 was debited to your compnay. This needs to be refunded immediatley. I have phoned your office 13 times to no avail. I have filed a police report with the local office here and being that I work for an attorney at law I will be filing a class action lawsuit on behalf of all the people I am finding on the internet that have been scammed by you. My money must be refunded into my account within 48 hours. Otherwise you leave me no choice.
You are now speaking with valeska of Customer Service.
Valeska: Good morning, thank you for contacting EDP Reporting live chat
Valeska: you are speaking to Valeska Rodriguez
Valeska: the only way you can have a charge is if an order was submitted online for one of the prepaid debit cards we support with the Visa and MasterCard logo
Valeska: please give me your bank account # so I can pull up the order that was submitted using that same account
Tehrese Dawson: I am not giving you my bank account number so you can charge more. You can look it up by my name! Therese Dawson
Valeska: we don't make the debits
Valeska: but I will try using your name, please hold while I look this up
Tehrese Dawson: Listen I am not going to go back and forth with a bunch of wish wash. Either my money is back in my account within 48 hours or I will be filing a class action lawsuit with the over 100 people I have found already that have been scammed by you. A police report has already been filed. You have my account number obvisouly. You charged the account. So end of story. My money in the account in 48 hours or you will be sued for everything you have!
Valeska: I was not able to pull up an order using your name
Tehrese Dawson: of course not!
Valeska: please give me your bank account # so i can pull up any orders that were submitted using that same account
Tehrese Dawson: not happening! I know for a fact you can do it by my name and last 4 social sec.
Valeska: as I stated, i can't find it using your name nor the email address of
Tehrese Dawson: its
Valeska: if you want to give me your full social I can try to look up any orders with that info
Tehrese Dawson:
Valeska: Thank you please hold while I look this up
Valeska: I was able to pull up an order using that SSN
Valeska: it seems you have misspelled your name in this live chat
Valeska: and therefore, i was not able to pull up an order using that name
Valeska: I see your name is Therese Dawson
Valeska: for safety and security purposes only, please verify your full address, dob, phone #
Tehrese Dawson:
Valeska: Thank you
Valeska: the charge is for the one time application and processing fee for the Elite Plus MasterCard that was ordered online on 10/05/06
Valeska: We take fraud very seriously and if someone is using your name and/or personal information to make online purchases for products we support, we will cooperate completely with all law enforcement agencies in the pursuit of fraud. We have found the proof of authorization for the purchase of the prepaid debit card with the IP address of the computer it was submitted from, dated and time stamped. The IP address can be traced to the specific computer and location it was submitted from.
Valeska: If you believe your account was fraudulently charged for the purchase price of one of the products we support, we will make every effort to aid in a resolution. We will mail you a fraud form which you can take with you when you open up a fraud case for investigation with your local police. Please fax the form back at 818-487-0634 or mail the form with the officers contact information and a copy or print out of the bank statement showing the clear charge. We will turn over the order as proof of the authorization for their full investigation.
Valeska: For your safety and security, the debit card order has been stopped from being mailed. If the police determine it to be fraud we will refund the full amount in form of a check to the police station after we confirm money was received. We can? T advise you on what to do but if this in fact is fraud, we will cooperate to help pursue and apprehend the criminals. We want to assist and are here for any questions the officer may have.
Valeska: I have placed this order on fraud hold. This means the card is not going to be mailed and any rep that looks at this order will know it's under fraud investigation
Valeska: once determined as fraud, we will refund you in the form of a check
Valeska: if you, your local police department, bank, or attorney have any questions in the future regarding this fraudulent order, you all may feel free to call me at 800-430-0672 x102
Valeska: my name is Valeska Rodriguez
Tehrese Dawson: Right just like you told everybody else this BS. SO you know are officially being sued. THis is the same print out of information you told over 100 people. SO thanks I just needed to confirm that you would try it with me. SO my money eith in my account by monday morning or your company will be served with a summons
Valeska: Thank you for contacting EDP Reporting live chat
Valeska: you stated this is fraud
Valeska: so i am giving you our fraud policy and procedures
Valeska: i will have the fraud form mailed to the address on file which is the same one you verified
Valeska: you can present it to your attorney and your local police department
Valeska: we have no problem in cooperating with them
Valeska: thank you for contacting EDP Reporting live chat
Valeska: have a great day, goodbye
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